Customer Service Via Slack

klink.cloud centralizes live chat, messaging, and phone support into a single dashboard. AI chatbots and agents resolve up to 80 % of tickets, while real‑time analytics track response time, SLA, and CSAT. Integrates with CRMs, WhatsApp, Telegram, email, and SIP.

Unthread automates Slack support workflows, converting DMs, emails, and live‑chat into tickets for IT, HR, and CS teams. It offers AI‑generated replies, a self‑learning knowledge base, SLA tracking, on‑call management, analytics, and customizable, code‑free API integrations with enterprise security.

Re:amaze unifies email, chat, social, SMS, VoIP, video, and push into a shared inbox, uses AI to draft replies, summarize, and analyze sentiment. Real‑time dashboards, workflow macros, co‑browsing, and integrations with Shopify, Slack, Jira, Zapier enhance support and automation.

Mava consolidates Discord, Telegram, Slack, web chat, and email into a shared inbox, automatically handling routine inquiries via AI trained on your knowledge base. It offers status tracking, automation, analytics, and unlimited agent support for scalable, multi‑channel customer service.

LiveChatAI uses GPT‑4o to transform a knowledge base into a chatbot that auto‑resolves ~70 % of tickets. It imports content from sites, PDFs, Notion, YouTube, Q&A, supports 95 languages, automates booking, payments, CRM updates, and integrates with WhatsApp, Shopify, WordPress, Slack.

Gleap unifies customer support across channels, offering AI agents, live chat, email automation, and onboarding tools. It captures real‑time bug reports and feedback, links tickets to product roadmaps, and enables team collaboration from one dashboard.

Productlane is a customer support feedback system that centralizes communication across multiple channels, prioritizes user feedback, and provides a public roadmap. Its API integration and real-time widget streamline support tracking and engagement for B2B companies.

Dashworks offers an AI assistant that pulls real‑time answers from connected apps, knowledge bases, and communication tools without data indexing. It integrates with Slack, browsers, and third‑party apps, supports multiple models, and delivers secure, citation‑backed responses to improve team effici

Slack-integrated bot automates employee onboarding, displays colleague profiles, and manages peer recognition. It sends automated shoutouts, celebrates birthdays, proposes coffee‑chat pairings, and offers AI-generated icebreakers to foster cross‑team collaboration and inclusion.

BoldDesk centralizes ticketing, live chat, and omnichannel messages into one inbox. An autonomous AI agent handles ~40 % of tickets, while a copilot drafts replies and suggests knowledge‑base content. Built‑in automation updates CRM, processes refunds, and speeds response times.

The Fin2 AI chatbot is an AI-powered customer service tool that accurately answers customer questions and reduces support volume and resolution times.

Gorgias consolidates ecommerce customer messages across email, chat, SMS, social and voice into one inbox, automates up to 60% of routine support tasks with an AI agent, enables order and product actions, integrations, workflows, and reporting.

Helply is an AI customer support platform that automates tier-1 helpdesk tasks, handling billing lookups, invoice delivery, plan changes and refunds, integrating with helpdesk tools, training on uploaded docs, surfacing documentation gaps and providing operational insights.

Kayako is an AI help desk platform that automates ticket management and response workflows, offering features like AI-powered triage and omnichannel support to enhance operational efficiency and improve customer service without increasing team size.

Sidekick is an AI-powered Slackbot that serves as your personal business assistant to help you manage your organizational tasks and documents.

Chatbase builds and deploys AI customer support agents trained on business data, integrates with CRMs, Zendesk, Slack and WhatsApp, enables automated workflows, human escalation, analytics, multilingual support, and security controls (SOC 2, encryption).

Wasapi consolidates WhatsApp customer interactions into a single interface, automatically assigning chats to agents and tracking them in real‑time. It integrates with CRMs, e‑commerce, and payment systems, supports AI assistants and mass messaging, and offers a mobile app for remote agents.

Question Base is an AI agent for Slack that instantly answers queries by retrieving information from Google Drive, Confluence, Notion, Salesforce, and similar sources. It records conversations, auto‑updates the knowledge base, and lets managers set tone and instructions.

ChatBees builds knowledge graphs from past tickets and connects to HubSpot, Confluence, Notion, and Google Drive. It trains an AI on company data, updating automatically. The AI analyzes tickets, delivers insights inside the platform, reducing resolution time and deflecting tickets.

Sauce AI aggregates real‑time customer feedback from Slack, Zendesk, Gong, Intercom, Salesforce, and CSV imports, automatically classifies feature requests and support issues, detects trend spikes, and highlights product blindspots, churn signals, and revenue‑driving insights across regions, persona

Intercom's Knowledge Base Software optimizes self-service support through AI chatbot suggestions, customizable multi-channel assistance, multilingual options, and continuous content enhancement via feedback loops, ultimately improving customer experience and issue resolution efficiency.

88stacks is a private AI assistant hosted on a dedicated server that integrates with Slack, Telegram, Discord, Google Workspace, Trello, and HubSpot. It turns conversations into tasks, updates boards, summarizes messages, and sets reminders, reducing context switching.

Social Intents integrates live chat and AI bots into Teams, Slack, Google Chat, Zoom, and more, delivering real‑time inbox notifications. AI learns a site in seconds, answers ~75 % of queries, hands off to humans, supports 80+ languages, and offers analytics.

Albus is an AI-powered knowledge bot for Slack that streamlines internal communication, saves time, and provides valuable analytics by answering employees' questions through personalized chatbots trained on company content from various sources.

GPTChat for Slack connects to a workspace via API keys, offering real‑time AI help to draft emails, articles, lists, code snippets, and locate best‑practice resources directly in channels or DMs. Logs are retained for 30 days, then deleted.

Helploom combines live chat, a shared inbox and an AI chatbot trained on your knowledge base to automate 24/7 multilingual support, searchable help center, analytics, escalation to human agents, and developer integration via a JS widget and REST API.

Thena is an AI-driven customer support platform for B2B teams that consolidates communication across Slack, email, and chat. It streamlines ticket management, automates tasks, and integrates applications to enhance collaboration and efficiency in customer service.

Spokk logs customer visits, sends timed feedback requests, auto‑creates compliant review drafts, manages loyalty points, and distributes referral links—all via SMS, QR, API, or HubSpot, streamlining engagement for service‑based businesses.

Sweepr unifies app, web, chat, and IVR into a single interface for telecom and ISP operators. It blends large‑language‑model flexibility with telco heuristics for real‑time support, compliance, and efficient human‑in‑the‑loop escalation.

Hoop automates support tickets for Shopify subscription brands, integrating with Gorgias, Zendesk, Freshdesk, Front, Help Scout, and Gmail. It uses real‑time Shopify and subscription data to draft replies, streamlining order, return, billing, and subscription queries.

Mando AI offers 24/7 customer service for SMEs by managing queries across platforms with customizable AI agents. It integrates with tools like Google Drive and Slack, providing analytics for improved interactions while prioritizing security and transparency.

EZContact centralizes WhatsApp, Messenger and Instagram into one shared inbox, automating 24/7 FAQ responses, lead qualification, appointment scheduling and agent handoffs. Team tools, conversation history, analytics and integrations support multilingual omnichannel customer service.

Glassix is an AI‑native, autonomous contact‑center platform that manages customer interactions across messaging, voice, and digital channels. It blends AI‑human co‑handling, real‑time insights, zero‑effort onboarding, continuous deployment, and seamless integration for 24/7 service.

Dialpad is an AI-driven communication platform that facilitates customer interactions via voice, chat, SMS, and email. It integrates with popular apps and offers real-time insights, automated notes, and robust security features for efficient customer support.

Voiceflow enables teams to create, test, and deploy AI‑powered conversational agents across chat, voice, phone, and web without coding. Its visual editor, real‑time collaboration, and secure deployment pipelines streamline design, evaluation, and omnichannel rollout.

Lancey aggregates bugs, feature requests, and feedback from Slack, Intercom, and Zendesk, then auto‑generates prioritized tasks and ready‑to‑merge pull requests, cutting triage time by up to 40 % and delivering fixes within hours.

Clerk Chat unifies voice, SMS, WhatsApp, and RCS, deploying real‑time agents for lead qualification and appointment scheduling. It integrates with Salesforce, Teams, and Genesys, supports HIPAA/SOC 2 compliance, and enables 24/7 automated outreach through embedded widgets.

DOO consolidates chat, email, WhatsApp, Instagram, and website messages into a single inbox, offering multilingual AI agents that handle text, voice, images, and files. It provides real‑time sentiment analysis, automated workflows, and analytics dashboards to improve CSAT and conversion rates.

Midjourney for Slack is a bot that allows teams to create AI-generated images directly in their Slack workspace using familiar commands from Midjourney on Discord.

Certainly deploys AI assistants across chat, email, social media, and QR channels to resolve tickets, recommend products, and answer inquiries, speeding responses and easing workload while guiding shoppers, boosting conversions, and integrating with Shopify, Zendesk, OpenAI, Google Analytics, and Kl

PandaChat automates customer support for e‑commerce, integrating with platforms like Shopify, WooCommerce, Magento, and ERP systems. Its reasoning engine cross‑references orders, shipping, and inventory to generate instant replies, while routing complex cases to agents, reducing tickets and response

TailorTalk is an AI sales agent that automates sales processes on platforms like WhatsApp and Instagram, enabling lead follow-ups, 24/7 support, secure payments, and appointment bookings, enhancing customer interactions and boosting conversion rates across various industries.

Verloop.io is an innovative AI platform that delivers advanced conversational solutions for automated customer support. It improves customer experience through personalized interactions, high automation rates, operational streamlining, and efficiency boost in multiple industries.

Pylon is an AI-native support platform for B2B environments that automates communication and workflows across channels like Slack, email, and Teams. It enhances knowledge management and provides tools for account intelligence and ticket management, improving support efficiency.

Aide deploys AI agents across platforms like Zendesk, Shopify, and Salesforce to automate ticket conversations, auto‑tag, route, and trigger actions. Its Copilot surfaces guidance, reducing agent context‑search, while analytics uncover trends and the solution meets SOC 2, GDPR, and HIPAA compliance.

Tidio is an AI-powered chatbot that automates customer support across live chat, email, and social media, handling up to 64% of interactions. It seamlessly integrates with help desks for human handoffs and provides analytics for performance tracking.

Mtalkz is a cloud communication platform offering bulk SMS, RCS, WhatsApp API, OTP, IVR, email, and chatbot services. It supplies APIs, real‑time analytics, regulatory compliance support, and scalable messaging for businesses of all sizes.

Ringly.io provides AI-driven phone support for Shopify store owners, enhancing customer service with automation. It streamlines interaction management, maintains privacy, and includes tracking features for optimizing support strategies and improving customer satisfaction.

Serviceaide Luma Virtual Agent is an AI‑powered assistant inside the Serviceaide Digital Service Management Platform. It deflects tickets by routing users to a central knowledge base, automates change approvals, unifies ITSM processes, and supplies real‑time performance metrics for administrators.

Slack AI is a collaborative intelligence platform that enhances team productivity with AI-powered search, channel summaries, and automated note-taking. It integrates these smart features into its core messaging, workflow automation, and extensive app ecosystem for a unified digital workspace.