What is Mava?
Mava is an AI‑powered support platform that unifies Discord, Telegram, Slack, web chat, and email into a single shared inbox. It automatically answers routine questions in public channels and private tickets using AI trained on your existing knowledge base.
The system provides status tracking, custom views, and automation rules to keep tickets organized and ensure nothing falls through the cracks. Built‑in analytics measure response times, AI resolution rates, ticket volume, and customer satisfaction, all visible from one dashboard.
Mava integrates with documentation sources such as Google Docs, GitBook, and web pages, allowing quick AI model training. The platform supports unlimited agents, enabling full team collaboration without per‑seat restrictions. It is designed for community‑driven companies that require scalable, multi‑channel support.
Mava pricing Freemium
Verify on the official pricing page.
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Mava's key features
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Discord, Telegram, Slack integration
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Unified shared inbox across channels
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AI-powered automatic responses
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Fast AI training from knowledge base
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Customizable web chat widget
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Built-in performance analytics dashboard
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Seamless human handover
Mava use cases
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Consolidate all customer inquiries from Discord, Telegram, Slack, web chat, and email into one shared inbox, enabling agents to triage and respond efficiently while the AI handles routine FAQ replies
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Leverage Mava’s AI‑driven ticketing system to auto‑prioritize and assign support tickets based on agent expertise and channel volume, ensuring rapid resolution and consistent SLA adherence
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Utilize Mava’s analytics dashboard to track channel performance and customer sentiment, creating data‑driven insights that help refine support workflows and improve customer satisfaction
Who is it for?
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Software developers
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Customer success managers
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Support representatives
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Community moderators
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Platform administrators
