What is Wasapi?
Wasapi centralizes WhatsApp customer support for teams, offering a multi‑agent chat system that assigns conversations automatically and tracks them in real time. The platform supports multiple phone lines in one interface, enabling coordinated sales, support, and collections workflows without duplicate handling.
Built on the official WhatsApp Business API, it delivers secure mass messaging, campaign management, and real‑time delivery reports. Integrated AI chatbots and trainable assistants handle repetitive queries, while a visual funnel feature maps prospects through sales stages and allows direct interaction from the board.
Webhooks, API endpoints, and Make connectors connect Wasapi to CRMs, e‑commerce platforms, payment gateways, and calendars, providing end‑to‑end automation. A native mobile app keeps agents organized and responsive on Android and iOS, ensuring continuity outside the desktop environment.
Wasapi user reviews
Would you recommend Wasapi?
Wasapi's key features
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Multi-agent, multi-line chat management
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Auto-assignment of chats
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24/7 chatbot and AI support
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Visual sales funnel for leads
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Mass messaging with WhatsApp API
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Real-time API webhooks
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Mobile app for control
Wasapi use cases
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Automate WhatsApp customer support routing with real‑time chat assignment to the right agent and seamless CRM sync for instant, accurate ticketing
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Leverage AI chatbots to handle high‑volume WhatsApp inquiries and guide leads through the sales funnel, integrating with e‑commerce and payment systems for a smooth checkout experience
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Empower remote sales agents with a mobile app that consolidates WhatsApp chats, provides AI‑powered suggestions, and enables cross‑platform collaboration for faster resolution and higher customer satisfaction
Who is it for?
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Marketing managers
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E-commerce sellers
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Customer support admins
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Product designers
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Strategic planners
