What is Spokk?
Spokk is a unified platform that captures customer feedback, automatically generates AI‑driven review drafts, and sends timely SMS sequences for follow‑up, reminders, and referral links.
When a customer checks in via QR code, API, HubSpot, or a verified SMS link, Spokk logs the visit, sends a 15‑second feedback form two hours later, and dispatches a reminder if no response is received.
The AI Review Generation module drafts a unique, ready‑to‑post review from the customer’s comments, ensuring compliance with Google, Trustpilot, TripAdvisor, and other review sites while preventing duplicate content.
Spokk’s loyalty program tracks visits, awards points or rewards automatically, and notifies customers via SMS when milestones are reached, encouraging repeat visits.
Referral management distributes a personalized referral link through SMS, rewarding both the referrer and the new customer, and provides a dashboard for tracking conversions.
The platform integrates seamlessly with HubSpot, POS systems, and any REST‑API‑enabled software, allowing existing tools to trigger the full growth sequence.
Spokk pricing Subscription
Verify on the official pricing page.
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Spokk's key features
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15-second conversational chat forms
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Voice-to-text feedback recording
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AI-powered sentiment analysis
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Real-time negative alerts
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Multi-channel feedback collection
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Unified dashboard with sentiment trends
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Actionable assignment and resolution tracking
Spokk use cases
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Automatically send SMS thank‑you messages and 24‑hour feedback requests to salon clients after each appointment, capturing ratings and generating review drafts ready for posting to Google My Business
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Track loyalty points for a boutique coffee shop by logging each QR‑scanned purchase, sending SMS reminders of point balances, and issuing tiered rewards, all synced with HubSpot CRM
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Distribute referral codes via SMS to service technicians after a completed home‑repair job, automatically logging referrals in the API, and rewarding referrers with discount vouchers once the referred customer schedules their first appointment
Who is it for?
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Small business owners
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E-commerce sellers
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Customer support teams
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Marketing teams
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Content creators
