What is Hoop?
Hoop is an AI support agent for subscription brands on Shopify that automates complex support tickets using real‑time data from Shopify and subscription platforms such as Recharge and Skio. It integrates directly with helpdesk systems Gorgias, Zendesk, Freshdesk, Front, Help Scout, and Gmail, allowing teams to keep working within their existing workflow.
Hoop analyzes ticket history and learns a brand’s tone and policies, then drafts replies for review before they are sent to customers. A sandbox mode lets teams test automation on live tickets without sending responses, ensuring accuracy before full deployment.
The tool can process and resolve tickets related to order status, returns, subscription changes, billing, and skip requests automatically. Setup requires only connecting the helpdesk, Shopify, and subscription platform; no extensive training or prompt engineering is needed.
Hoop details
- Company
- Hoop, INC.
- Jurisdiction
- New York, USA
- Data residency
- outside of your state, province, country or other governmental jurisdiction
Hoop tech specs
- Integrations
- Trello
Hoop pricing
Subscription- Auto-renewal
- Yes
Verify on the official pricing page.
View plansHoop's key features
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Real-time Shopify and subscription data
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Automated ticket resolution
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Draft replies for review
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Sandbox mode testing
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Voice learning from history
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Multi-helpdesk integration
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Slack channel for support
Hoop use cases
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Automatically generate responses to customers asking for their order status by pulling live data from Shopify into Gorgias tickets
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Seamlessly handle subscription cancellation requests in Freshdesk by auto-creating renewal prompts and updating billing records
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Efficiently triage return inquiries in Zendesk with AI-generated suggestions based on real-time inventory and shipping data
Hoop user reviews
Would you recommend Hoop?
Who is Hoop for?
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Software developers
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Business managers
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Strategic planners
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Data analysts
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Remote workers
Hoop FAQ
How much does Hoop cost?
Hoop is a paid product with no free plan. Plans include Starter at $199/mo and Growth at $499/mo.
Is Hoop safe to use?
Hoop is operated by Hoop, INC., registered in New York, USA.
What are the best alternatives to Hoop?
The closest alternatives to Hoop are My Ask AI, Aide, eesel.ai, Zendesk Advanced AI and Fini. You can compare them side by side in the alternatives section further down this page.
What does Hoop do with my data?
Its privacy policy states that personal data is not sold or shared for marketing purposes. Data may be shared with third-party service providers that help run the product. Customer data is held in outside of your state, province, country or other governmental jurisdiction.
Does Hoop auto-renew or offer refunds?
Hoop subscriptions renew automatically until you cancel.
Who made Hoop?
Hoop is built and operated by Hoop, INC., a company registered in New York, USA.
What does Hoop integrate with?
Hoop connects with Trello.
Compliance, privacy and billing terms are as stated in each product's own published documentation and have not been independently verified by TopAI.tools.
