What is Hoop?
Hoop is an AI support agent for subscription brands on Shopify that automates complex support tickets using real‑time data from Shopify and subscription platforms such as Recharge and Skio. It integrates directly with helpdesk systems Gorgias, Zendesk, Freshdesk, Front, Help Scout, and Gmail, allowing teams to keep working within their existing workflow.
Hoop analyzes ticket history and learns a brand’s tone and policies, then drafts replies for review before they are sent to customers. A sandbox mode lets teams test automation on live tickets without sending responses, ensuring accuracy before full deployment.
The tool can process and resolve tickets related to order status, returns, subscription changes, billing, and skip requests automatically. Setup requires only connecting the helpdesk, Shopify, and subscription platform; no extensive training or prompt engineering is needed.
Hoop pricing Subscription
Verify on the official pricing page.
View plansHoop user reviews
Would you recommend Hoop?
Hoop's key features
-
Real-time Shopify and subscription data
-
Automated ticket resolution
-
Draft replies for review
-
Sandbox mode testing
-
Voice learning from history
-
Multi-helpdesk integration
-
Slack channel for support
Hoop use cases
-
Automatically generate responses to customers asking for their order status by pulling live data from Shopify into Gorgias tickets
-
Seamlessly handle subscription cancellation requests in Freshdesk by auto-creating renewal prompts and updating billing records
-
Efficiently triage return inquiries in Zendesk with AI-generated suggestions based on real-time inventory and shipping data
Who is it for?
-
Software developers
-
Business managers
-
Strategic planners
-
Data analysts
-
Remote workers
