What is Helploom?

Helploom is a customer support software that combines live chat, a shared inbox, and an AI chatbot trained on your knowledge base. The live chat widget installs with a single copy-paste and supports team collaboration through a unified inbox and user identification via API.

The help center and knowledge base include a modern editor, article collections, instant search, sitemap.xml for SEO, and analytics to track article performance. The AI agent delivers 24/7 automated responses, multilingual support for 50+ languages, custom instruction rules, and intelligent escalation to human agents when needed.

Email follow-ups, availability schedules, and lead-capture options help support teams manage expectations and qualify contacts. A small JavaScript widget and REST API enable developer integration and workflow automation for product and engineering teams.

Helploom on the web:

Helploom details

Jurisdiction: Texas
Built for: Businesses and teams

Helploom tech specs

Integrations: Slack Zendesk

Helploom pricing

Freemium

Helploom offers a free plan with paid upgrades available.

Verify on the official pricing page.

View plans

Helploom's key features

Unlimited live chat widget with simple copy-paste install and 0.5 KB load
Shared inbox supporting unlimited teammates, threads, and users
Help Center CMS with modern editor (images/video), collections, customizable theming, instant search and sitemap.xml
Knowledge-base powered AI agent: 24/7 automated answers, intelligent escalation to humans, and source-only 'stays on script' responses
Multilingual automatic responses in 50+ languages with custom instruction rules

Helploom use cases

Provide 24/7 multilingual customer support using Helploom's AI chatbot trained on your knowledge base to automatically answer common questions, escalate complex issues to human agents, and monitor performance with built-in analytics
Create a searchable, SEO-friendly help center and embed Helploom's live chat widget on your website to deliver instant answers, auto-translate content for global users, and customize behavior via the JavaScript widget or REST API
Streamline team workflows with Helploom's shared inbox and collaboration features to route and assign conversations, use AI-suggested replies from your knowledge base to speed resolutions, and track support metrics for continuous improvement