What is Helploom?
Helploom is a customer support software that combines live chat, a shared inbox, and an AI chatbot trained on your knowledge base. The live chat widget installs with a single copy-paste and supports team collaboration through a unified inbox and user identification via API.
The help center and knowledge base include a modern editor, article collections, instant search, sitemap.xml for SEO, and analytics to track article performance. The AI agent delivers 24/7 automated responses, multilingual support for 50+ languages, custom instruction rules, and intelligent escalation to human agents when needed.
Email follow-ups, availability schedules, and lead-capture options help support teams manage expectations and qualify contacts. A small JavaScript widget and REST API enable developer integration and workflow automation for product and engineering teams.
Helploom user reviews
Would you recommend Helploom?
Helploom's key features
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Unlimited live chat widget with simple copy-paste install and 0.5 KB load
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Shared inbox supporting unlimited teammates, threads, and users
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Help Center CMS with modern editor (images/video), collections, customizable theming, instant search and sitemap.xml
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Knowledge-base powered AI agent: 24/7 automated answers, intelligent escalation to humans, and source-only 'stays on script' responses
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Multilingual automatic responses in 50+ languages with custom instruction rules
Helploom use cases
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Provide 24/7 multilingual customer support using Helploom's AI chatbot trained on your knowledge base to automatically answer common questions, escalate complex issues to human agents, and monitor performance with built-in analytics
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Create a searchable, SEO-friendly help center and embed Helploom's live chat widget on your website to deliver instant answers, auto-translate content for global users, and customize behavior via the JavaScript widget or REST API
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Streamline team workflows with Helploom's shared inbox and collaboration features to route and assign conversations, use AI-suggested replies from your knowledge base to speed resolutions, and track support metrics for continuous improvement
Who is it for?
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Customer support teams
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Businesses needing 24/7 support automation
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Companies with multilingual customer bases
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Developers integrating support tools
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Organizations wanting a searchable help center
