What is Chatbase?

Chatbase AI provides conversational agents that manage customer support, sales, and product guidance across chat, email, voice, and Slack. It lets users build agents by connecting data sources, defining roles, and setting guardrails without coding. Agents can be tested with live scenarios, deployed with a single click to multiple channels, and continuously optimized by tracking resolution rates and refining instructions.

The platform supports structured actions such as order lookup, invoice retrieval, and payment information. It integrates with CRMs, help desks, and identity‑verified systems for secure, compliant operations. Agents can handle complex queries, route to human agents, and deliver consistent brand‑aligned responses.

Chatbase on the web:

Chatbase pricing

Freemium

Free $0/mo

Hobby $40/mo

Standard $150/mo

Pro $500/mo

Enterprise Custom

Verify on the official pricing page.

View plans

Chatbase's key features

Seamless handoff with full context
Async ticket creation with conversation
Live handoff AI pause toggle
AI drafting, rewriting, summarizing, translating
Auto-assign tickets to team/agent
Native integrations with major helpdesks

Chatbase use cases

Build a no-code order lookup chatbot that pulls live data from your e‑commerce platform, enforces guardrails to protect customer privacy, and deploys instantly to chat, email and Slack while tracking resolution metrics
Create an invoice retrieval bot that connects to your accounting system, answers queries via voice or chat, and syncs results to your CRM for seamless follow‑up, all with a single‑click deployment and compliance guardrails
Develop a conversational sales assistant that guides prospects through product selection, uses the no‑code builder to design personalized flows, and automatically feeds qualified leads into your CRM for efficient pipeline management

Chatbase user reviews

Based on 32 reviews, 75% of users recommend Chatbase, rated highly for value for money.

recommend

don't

32 reviews

Liked for

Worth the price 18 of 24

Easy to use 14 of 24

Quality results 13 of 24

Good integrations 11 of 24

All key features 10 of 24

Disliked for

Lacks integrations 5 of 8

Missing features 3 of 8

Inconsistent results 2 of 8

Not worth the price 2 of 8

Hard to use 2 of 8

Would you recommend Chatbase?

Recommend this tool?

Chatbase playbooks

Step-by-step guides to get the most out of Chatbase

Automate E-commerce Customer Support with Chatbase

Set up an AI-powered chatbot that instantly answers product, cart, and order‑tracking questions across your website and social channels, boosting response speed and sales.

3 0 View guide