What is Productlane?

Productlane is a customer support feedback system designed to centralize communication and enhance user engagement for B2B companies. This tool integrates various support channels, including Slack Connect, email, and in-app messaging, offering a unified inbox for efficient management.

Users can easily prioritize feedback through a structured linear process, utilize a public roadmap and changelog to keep customers informed, and leverage a dedicated help center to address inquiries. The platform's robust API enables seamless sync with other applications, allowing for an organized view of customer requests and issues.

⭐ Key features

Productlane core features and benefits include the following:

✔️ Integration with multiple support channels.
✔️ Unified inbox for communication management.
✔️ Structured feedback prioritization.
✔️ Robust API for application syncing.
✔️ Real-time feedback collection widget.

⚙️ Use cases & applications

✔️ Centralize customer support feedback in one unified inbox integrated with Slack, email, and in-app messaging for efficient communication management in B2B companies.
✔️ Utilize Productlane's public roadmap and changelog to keep stakeholders updated on feature developments and changes, enhancing user engagement and trust.
✔️ Implement the widget feature to collect real-time feedback from customers, streamlining support tracking and ensuring user inquiries are addressed promptly throughout the product development lifecycle.

🙋‍♂️ Who is it for?

Productlane can be useful for the following user groups:

B2b companies

Customer support teams

Product managers

💰 Pricing plans

Productlane offers a Freemium pricing model. You can use the tool for free with some restrictions and limitations and upgrade to a paid plan when you are ready.

Productlane pricing packages

Starter plan : $19 per user/mo
Pro plan : $39 per user/mo
Scale plan : $99 per user/mo

** Pricing packages are subject to change. Always verify pricing information here

ℹ️ Find more & support

Productlane provides an API that developers can use for programmatic access which makes it easy to integrate it with other tools or within your own applications.

You can also find more information, get support and follow Productlane updates on the following channels: