What is Gleap.io?

Gleap is an AI‑powered customer support operating system that centralizes all support interactions across channels. It offers AI agents and custom bot workflows for instant ticket resolution, live chat, and email automation. Built‑in onboarding tools—including product tours, checklists, and in‑app announcements—help guide users to key features.

In‑app bug reporting and a structured feedback hub capture user issues and feature requests in real time. The platform aggregates user data to provide product intelligence, linking support tickets to roadmap planning. Teams can collaborate on support cases and insights through shared workflows and knowledge bases.

Gleap.io pricing Freemium

Resolution $1

Ai costs $0.04

Engagement (tours, surveys, checklists,...) + $100

Gleap $119

Copilot (10 seats) + $290

Gleap $850

Verify on the official pricing page.

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Gleap.io's key features

AI-powered support agents
Custom bot workflows
Live chat integration
In-app bug reporting
Product tour creation
Automated email campaigns
Feature request management

Gleap.io use cases

Automate first‑line customer queries across web, mobile and email with Gleap’s AI chatbot, routing complex tickets to the relevant department while updating the product backlog in real time.
Launch instant in‑app onboarding flows that guide new users through core features, track engagement, and capture feedback directly into the single Gleap dashboard for cross‑functional review.
Centralise bug reporting from multiple platforms, automatically tag issues, and sync them with the product roadmap so engineering and support teams collaborate seamlessly from one screen.