What is Gleap.io?
Gleap is an AI‑powered customer support operating system that centralizes all support interactions across channels. It offers AI agents and custom bot workflows for instant ticket resolution, live chat, and email automation. Built‑in onboarding tools—including product tours, checklists, and in‑app announcements—help guide users to key features.
In‑app bug reporting and a structured feedback hub capture user issues and feature requests in real time. The platform aggregates user data to provide product intelligence, linking support tickets to roadmap planning. Teams can collaborate on support cases and insights through shared workflows and knowledge bases.
Gleap.io details
- Company
- Gleap GmbH
- Jurisdiction
- Austria
- Built for
- Individuals
- Stated compliance
- SOC 2, GDPR
Compliance as stated in Gleap.io's own published documentation.
Gleap.io tech specs
- Works with
- Anthropic / Claude
- Integrations
- Slack HubSpot Zendesk Jira GitHub GitLab
Gleap.io pricing
Freemium- Free trial
- 14 days
- Refund window
- 7 days
Verify on the official pricing page.
View plansGleap.io's key features
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AI-powered support agents
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Custom bot workflows
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Live chat integration
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In-app bug reporting
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Product tour creation
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Automated email campaigns
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Feature request management
Gleap.io use cases
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Automate first‑line customer queries across web, mobile and email with Gleap’s AI chatbot, routing complex tickets to the relevant department while updating the product backlog in real time.
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Launch instant in‑app onboarding flows that guide new users through core features, track engagement, and capture feedback directly into the single Gleap dashboard for cross‑functional review.
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Centralise bug reporting from multiple platforms, automatically tag issues, and sync them with the product roadmap so engineering and support teams collaborate seamlessly from one screen.
Gleap.io user reviews
Would you recommend Gleap.io?
Who is Gleap.io for?
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Product strategists
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Customer support agents
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Product designers
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Software engineers
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Technical writers
Gleap.io FAQ
Is Gleap.io free?
Partly. Gleap.io has a free plan with usage limits, and paid plans unlock the full feature set. Plans include Resolution at $1, Ai costs at $0.04, Engagement (tours, surveys, checklists,...) + at $100 and Gleap at $119.
Is Gleap.io safe to use?
Gleap.io states SOC 2 and GDPR compliance in its own published documentation. Gleap.io is operated by Gleap GmbH, registered in Austria. It has a substantial audience that is independently measured month to month.
What are the best alternatives to Gleap.io?
The closest alternatives to Gleap.io are Intercom, LiveChatAI, Forethought, Kustomer IQ and Zendesk Advanced AI. You can compare them side by side in the alternatives section further down this page.
What does Gleap.io do with my data?
Gleap.io states that customer content is not used to train its models. Data may be shared with third-party service providers that help run the product.
Does Gleap.io auto-renew or offer refunds?
Gleap.io states a 7-day refund window.
Who made Gleap.io?
Gleap.io is built and operated by Gleap GmbH, a company registered in Austria.
Which AI models does Gleap.io use?
Gleap.io is built on Anthropic / Claude. Which models you can reach may depend on your plan.
What does Gleap.io integrate with?
Gleap.io connects with Slack, HubSpot, Zendesk, Jira, GitHub and GitLab.
Compliance, privacy and billing terms are as stated in each product's own published documentation and have not been independently verified by TopAI.tools.
