What is Kayako?

Kayako is an AI help desk customer support platform designed to streamline customer service operations through automation and intelligent ticket management. Key features include AI-powered triage that auto-classifies and routes tickets, enabling faster response times and reduced backlogs.

The platform also offers AI-driven draft replies and follow-up questions, simplifying agent workflows and enhancing resolution efficiency. With omnichannel support capabilities, Kayako integrates various customer interaction channels, facilitating a unified support experience across email and social media.

Kayako pricing Subscription

One brand messenger $79/mo

Verify on the official pricing page.

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Kayako's key features

AI-powered triage
Auto-classifies and routes tickets
AI-driven draft replies and follow-up questions
Omnichannel support capabilities
Integration of various customer interaction channels

Kayako use cases

Automate ticket classification and routing with Kayako's AI-powered triage, improving response times and significantly reducing the workload on customer support staff
Create draft replies and follow-up questions through Kayako's AI-driven suggestions, allowing support agents to streamline their workflows and enhance the efficiency of resolving customer inquiries
Utilize Kayako's omnichannel support capabilities to integrate customer interactions from various platforms, ensuring a cohesive and unified support experience across email, social media, and other communication channels