What is BoldDesk?

BoldDesk is an AI‑first customer service platform that centralizes ticketing, live chat, and omnichannel communications into a single inbox. It offers an autonomous AI agent that can resolve up to 40 % of tickets independently, while an AI copilot drafts replies and recommends knowledge base articles to reduce agent workload.

Built‑in workflow automation handles routine tasks such as refunds, CRM updates, and product lookups, accelerating response times and improving consistency. The system includes a self‑service knowledge base, task management, and a mobile app so teams can assist customers from anywhere.

Comprehensive contact management and reporting tools provide insights into ticket volume, resolution speed, and agent performance. Custom APIs and webhooks allow seamless integration with existing applications and enable companies to tailor the platform to their operational needs.

BoldDesk pricing Subscription

Ai copilot to boost your support $20 per agent/ mo unlimited ai — no usage caps

Ai credits 600 (per agent) $7499/mo

Ai credits 700 (per agent) $8749/mo

Ai credits 800 (per agent) $9999/mo

Ai credits 900 (per agent) $11249/mo

Ai credits 1000 (per agent) $12499/mo

Ai agent for every channel $20 for 1000 ai credits

Ai credits 5 $99/mo$1188 billed yearly

Ai credits 10 $199/mo$2388 billed yearly

Ai credits 25 $349/mo$4188 billed yearly

Ai credits 50 $499/mo$5988 billed yearly

Ai credits 75 $749/mo$8988 billed yearly

Ai credits 100 $999/mo$11988 billed yearly

Ai credits 200 $1998/mo$23976 billed yearly

Ai credits 300 $2999/mo$35988 billed yearly

Ai credits 400 $3999/mo$47988 billed yearly

Ai credits 500 $4999/mo$59988 billed yearly

Ai credits 600 $5999/mo$71988 billed yearly

Ai credits 700 $6999/mo$83988 billed yearly

Ai credits 800 $7999/mo$95988 billed yearly

Ai credits 900 $8999/mo$107988 billed yearly

Ai credits 1000 $9999/mo$119988 billed yearly

Verify on the official pricing page.

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BoldDesk's key features

AI ticketing automates workflows
AI Agents handle 40% queries
AI Copilot drafts responses
AI Actions automate refunds, lookups
Omnichannel support unified chat, email, WhatsApp
Knowledge Base self-service repository
Enterprise-grade SOC2, HIPAA, GDPR compliance

BoldDesk use cases

Automatically resolve 40% of routine tickets with AI, cutting workload and speeding response times
Seamlessly process refunds and update CRM via built‑in automation, ensuring accurate data and instant customer satisfaction
Enable agents to draft replies using an AI copilot that pulls relevant knowledge‑base articles, boosting response quality and consistency