What is Re:amaze?

Re,amaze is a unified customer service platform that consolidates email, live chat, social media, mobile SMS, VoIP, video calls, and push notifications into a single shared inbox. It includes automated chatbots and AI features that draft responses, summarize conversations, and analyze sentiment to accelerate support.

Real‑time dashboards track customer browsing, order status, and geolocation, enabling proactive messaging and targeted push campaigns. Workflow macros and automation reduce manual tasks, while co‑browsing tools allow agents to view customers' screens for instant problem solving.

Integrations with eCommerce, CRM, and productivity apps such as Shopify, Slack, Jira, and Zapier extend platform capabilities across teams. Mobile apps for iOS and Android keep support agents connected while on the move, and multi‑brand support, role permissions, and built‑in reporting provide administrative control.

Re:amaze pricing Free trial

Basic $29 per team member/mo

Pro $49 per team member/mo

Starter unlimited team members for $59 flat rate/mo

Plus $69 per team member/mo

Verify on the official pricing page.

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Re:amaze user reviews

Based on 14 reviews, 78.6% of users recommend Re:amaze, rated highly for ease of use.

recommend

don't

14 reviews

Liked for

Easy to use 9 of 11

Worth the price 8 of 11

Good integrations 8 of 11

Quality results 5 of 11

All key features 5 of 11

Disliked for

Missing features 3 of 3

Lacks integrations 2 of 3

Inconsistent results 1 of 3

Hard to use 1 of 3

Would you recommend Re:amaze?

Recommend this tool?

Re:amaze's key features

Unified inbox for all channels
AI-powered live chat & chatbots
Push notification re-engagement campaigns
24/7 AI agent assistant
Real-time customer activity dashboard
AI-driven FAQ generation and suggestions
Workflow macros and AI automation

Re:amaze use cases

Integrate Re:amaze with Shopify to channel all order‑related emails, chat, and SMS into a unified inbox, use AI‑drafted responses for instant replies, and automatically forward urgent cases to Slack for immediate attention
Leverage real‑time sentiment dashboards to flag high‑frustration conversations across social and chat channels, allowing support teams to triage and intervene proactively, while summarizing key points for team briefs
Configure workflow macros that trigger targeted push‑notification campaigns after ticket resolution, combine co‑browsing to guide customers through onboarding steps, and log all interactions into Jira for seamless development tracking