What is Thena?
Thena is an AI-driven customer support platform designed for B2B teams, facilitating seamless communication across Slack, email, and chat. This tool consolidates multiple channels into a unified workflow, allowing teams to auto-triage and route tickets efficiently.
With features like customizable boards, role-based controls, and auto-assignments, Thena enables streamlined processes for managing customer inquiries. It automates repetitive tasks, letting support agents focus on complex issues while maintaining high productivity.
The platform also integrates various applications, centralizing customer data and improving collaboration among human agents. By utilizing AI and smart workflows, Thena enhances the speed and accuracy of customer support, making it a valuable resource for enterprises aiming to optimize service delivery.
Thena details
- Company
- Pivoting Owl, Inc.
- Jurisdiction
- Delaware
- Built for
- Businesses and teams
Thena tech specs
- Works with
- Anthropic / Claude
- Analytics
- Amplitude
- Integrations
- Slack Discord Salesforce HubSpot Zendesk Jira GitHub
Thena pricing
Free trialVerify on the official pricing page.
Start free trialThena's key features
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AI-driven communication
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Unified workflow consolidation
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Auto-triage and ticket routing
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Customizable boards and role-based controls
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Integration with various applications
Thena use cases
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Streamline customer support operations by integrating Thena with various communication channels like Slack and email, enabling teams to manage inquiries from a single platform with increased efficiency
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Utilize Thena's auto-triage and routing features to automatically assign tickets to the appropriate support agents, ensuring faster resolution times and improved customer satisfaction
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Leverage Thena's customizable boards and role-based controls to create tailored workflows for different teams, improving collaboration and clarity in addressing complex customer issues while automating routine tasks
Thena user reviews
Would you recommend Thena?
Who is Thena for?
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Customer support teams
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Service managers
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Support operators
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Collaboration specialists
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Process automation
Thena FAQ
Is Thena free?
Not permanently. Thena gives you a free trial, after which a paid plan is required.
Is Thena safe to use?
Thena is operated by Pivoting Owl, Inc., registered in Delaware.
What are the best alternatives to Thena?
The closest alternatives to Thena are Aide, Zendesk Advanced AI, Gorgias, Fin AI and Pylon. You can compare them side by side in the alternatives section further down this page.
What does Thena do with my data?
Its privacy policy states that personal data is not sold or shared for marketing purposes. Data may be shared with third-party service providers that help run the product.
Who made Thena?
Thena is built and operated by Pivoting Owl, Inc., a company registered in Delaware.
Which AI models does Thena use?
Thena is built on Anthropic / Claude. Which models you can reach may depend on your plan.
What does Thena integrate with?
Thena connects with Slack, Discord, Salesforce, HubSpot, Zendesk, Jira and GitHub.
Compliance, privacy and billing terms are as stated in each product's own published documentation and have not been independently verified by TopAI.tools.
