What is Certainly?
Certainly is an AI agents platform that deploys autonomous digital assistants to handle customer interactions across chat, email, social media, and QR code channels. The agents can resolve support tickets, provide product recommendations, and answer routine inquiries without human intervention, improving response times and reducing workload for customer service teams.
In e‑commerce, AI shopping assistants guide prospects through discovery to checkout, boosting conversion rates with personalized product suggestions. Marketing teams can use the platform to create tailored, interactive customer journeys and track engagement via built‑in analytics.
The system integrates with major tools such as Shopify, Zendesk, OpenAI, Google Analytics, and Klaviyo, enabling seamless data flow and real‑time decision making. Overall, Certainly offers a turnkey solution that connects existing software, automates routine tasks, and delivers consistent, human‑like conversations to enhance customer experience.
Certainly details
- Company
- Certainly Group ApS
- Jurisdiction
- Kingdom of Denmark
- Built for
- Businesses and teams
- Stated compliance
- SOC 2, GDPR
Compliance as stated in Certainly's own published documentation.
Certainly tech specs
- Works with
- OpenAI / GPT Anthropic / Claude Google / Gemini Meta Mistral DeepSeek Qwen
- Payment Processors
- Stripe
- Integrations
- Salesforce Microsoft Teams Shopify Zendesk WhatsApp Klaviyo
Certainly pricing
Subscription- Auto-renewal
- Yes
Verify on the official pricing page.
View plansCertainly's key features
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Multichannel AI agent resolution
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Integrates with existing systems
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Live web search capability
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Zero-maintenance AI deployment
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24/7 multilingual support
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Human-like reply generation
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Automated ticket creation
Certainly use cases
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Automate 24/7 customer support on Shopify, instantly triaging tickets and routing complex queries to human agents
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Integrate real‑time AI product recommendations in the checkout flow via chat, boosting average order value and reducing cart abandonment
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Leverage cross‑channel AI agents with Klaviyo and Google Analytics to deliver personalized marketing journeys across email, social, and QR channels
Certainly user reviews
Would you recommend Certainly?
Who is Certainly for?
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Content creators
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Product designers
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Digital marketers
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E-commerce sellers
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Data analysts
Certainly FAQ
How much does Certainly cost?
Certainly is a paid product with no free plan. Plans include Deflect & serve standard at € 2000/mo and Deflect & serve enterprise at € 5000/mo.
Is Certainly safe to use?
Certainly states SOC 2 and GDPR compliance in its own published documentation. Certainly is operated by Certainly Group ApS, registered in Kingdom of Denmark.
What are the best alternatives to Certainly?
The closest alternatives to Certainly are Zendesk Advanced AI, ChatGPT, Gorgias, eesel.ai and Aissistant. You can compare them side by side in the alternatives section further down this page.
What does Certainly do with my data?
Certainly states that customer content is not used to train its models. Its privacy policy states that personal data is not sold or shared for marketing purposes. Data may be shared with third-party service providers that help run the product.
Does Certainly auto-renew or offer refunds?
Certainly subscriptions renew automatically until you cancel.
Who made Certainly?
Certainly is built and operated by Certainly Group ApS, a company registered in Kingdom of Denmark.
Which AI models does Certainly use?
Certainly is built on OpenAI / GPT, Anthropic / Claude, Google / Gemini, Meta, Mistral, DeepSeek and Qwen. Which models you can reach may depend on your plan.
What does Certainly integrate with?
Certainly connects with Salesforce, Microsoft Teams, Shopify, Zendesk, WhatsApp and Klaviyo.
Compliance, privacy and billing terms are as stated in each product's own published documentation and have not been independently verified by TopAI.tools.
