What is Certainly?
Certainly is an AI agents platform that deploys autonomous digital assistants to handle customer interactions across chat, email, social media, and QR code channels. The agents can resolve support tickets, provide product recommendations, and answer routine inquiries without human intervention, improving response times and reducing workload for customer service teams.
In e‑commerce, AI shopping assistants guide prospects through discovery to checkout, boosting conversion rates with personalized product suggestions. Marketing teams can use the platform to create tailored, interactive customer journeys and track engagement via built‑in analytics.
The system integrates with major tools such as Shopify, Zendesk, OpenAI, Google Analytics, and Klaviyo, enabling seamless data flow and real‑time decision making. Overall, Certainly offers a turnkey solution that connects existing software, automates routine tasks, and delivers consistent, human‑like conversations to enhance customer experience.
Certainly pricing Subscription
Verify on the official pricing page.
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Certainly's key features
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Multichannel AI agent resolution
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Integrates with existing systems
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Live web search capability
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Zero-maintenance AI deployment
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24/7 multilingual support
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Human-like reply generation
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Automated ticket creation
Certainly use cases
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Automate 24/7 customer support on Shopify, instantly triaging tickets and routing complex queries to human agents
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Integrate real‑time AI product recommendations in the checkout flow via chat, boosting average order value and reducing cart abandonment
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Leverage cross‑channel AI agents with Klaviyo and Google Analytics to deliver personalized marketing journeys across email, social, and QR channels
Who is it for?
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Content creators
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Product designers
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Digital marketers
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E-commerce sellers
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Data analysts
