What is Social Intents?

Social Intents delivers a live‑chat and AI‑chatbot platform that plugs directly into Microsoft Teams, Slack, Google Chat, Zoom, Webex, WhatsApp, SMS, and website widgets. Teams, Slack, or Google Chat users receive real‑time notifications for visitor inquiries and can reply from a single inbox, eliminating context switching.

The AI assistant, trained on a site’s content in seconds, automatically handles about 75 % of common questions and routes more complex requests to human agents. Multi‑channel support covers website chat, WhatsApp Business, SMS, Facebook Messenger, and Gmail, while 80 + languages are supported via auto‑detection.

Agencies can white‑label the widget and manage multiple client accounts from one dashboard. Real‑time visitor monitoring and conversation analytics help teams track response times, resolution rates, and customer satisfaction. The platform offers one‑click AI training, model selection between ChatGPT, Claude, or Gemini, and a seamless handoff between AI and human agents.

Social Intents pricing Paid

Starter $39.00

Basic $69.00

Pro $99.00

Business $199.00

Verify on the official pricing page.

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Social Intents user reviews

Based on 5 reviews, 60.0% of users recommend Social Intents, rated highly for value for money.

recommend

don't

5 reviews

Liked for

Worth the price 3 of 3

Quality results 2 of 3

Easy to use 2 of 3

All key features 1 of 3

Disliked for

Not worth the price 1 of 2

Missing features 1 of 2

Lacks integrations 1 of 2

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Social Intents's key features

Teams, Slack, Google Chat integration
AI auto‑resolves 75% questions
One‑click AI training
Multi‑channel support (website, WhatsApp, SMS)
Unified support dashboard
80+ language support

Social Intents use cases

Streamline customer support across Teams and Slack by deploying Social Intents' white‑label chatbot, instantly learning your FAQ and handling 75% of inquiries in real time while routing escalations to the appropriate human agent
Unify all chat interactions from Zoom, Google Chat and Microsoft Teams into a single inbox, allowing support teams to monitor conversations, access conversation analytics dashboards and respond efficiently across multiple channels
Enable global customer engagement by configuring Social Intents to support 80+ languages, providing instant multilingual support in real time and automatically translating user messages for agents in a single view