What is Tidio?
Tidio is a customer service software suite and marketing platform that helps businesses connect with customers through live chat, chatbots and AI agents.Designed for e-commerce, SaaS, and service businesses, it automates responses, collects leads, and streamlines communication across email, Messenger, Instagram, and more.
With easy chatbot setup, real-time analytics, and integrations with Shopify, WordPress, and Zapier, Tidio boosts efficiency and engagement.Its customizable widgets and mobile app keep businesses connected 24/7, improving customer satisfaction and sales.
Tidio details
- Company
- Tidio LLC
- Jurisdiction
- California
- Built for
- Individuals
- Data residency
- United States
- Stated compliance
- SOC 2, GDPR, CCPA
Compliance as stated in Tidio's own published documentation.
Tidio tech specs
- Works with
- OpenAI / GPT
- Integrations
- Zapier Slack Salesforce Shopify WordPress Zendesk WhatsApp
Tidio pricing
FreemiumTidio offers a free plan with paid upgrades available.
Verify on the official pricing page.
View plansTidio's key features
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AI Chatbot builder
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AI helpdesk
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Live chat support
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200+ integrations
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Multi lingual chat
Tidio use cases
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Resolve up to 64% of your support tickets with Lyro, Tidio's AI agent for customer service. Provide truthful, helpful, a rapid-fast replies in your brand's tone of voice
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Automate repetetive tasks with chatbot automation flows. Capture leads, generate sales, provide simple, instant solutions
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Grow AOV with help from Lyro's product recommendation tool. Suggest additional products, up-sell, cross-sell, by providing your customers with helpful ideas
Tidio user reviews
Based on 18 reviews, 78% of users recommend Tidio, rated highly for quality results.
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Would you recommend Tidio?
Who is Tidio for?
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Small businesses
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Customer service representatives
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E-commerce managers
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Digital marketers
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Chatbot administrators
Tidio FAQ
Is Tidio free?
Partly. Tidio has a free plan with usage limits, and paid plans unlock the full feature set.
Is Tidio safe to use?
Tidio states SOC 2, GDPR and CCPA compliance in its own published documentation. Tidio is operated by Tidio LLC, registered in California. Tidio carries the TopAI.tools verified mark, which we award after a manual review of pricing transparency, published terms, public following and working functionality.
Is Tidio good?
Tidio has a 78% recommendation rate from 18 reviewers on TopAI.tools. Reviewers rate it highest on quality of results and value for money.
What are the best alternatives to Tidio?
The closest alternatives to Tidio are Fin AI, Intercom, Quickchat, ChatGPT and Jarvis AI. You can compare them side by side in the alternatives section further down this page.
What does Tidio do with my data?
Tidio states that customer content is not used to train its models. Its privacy policy states that personal data is not sold or shared for marketing purposes. Data may be shared with third-party service providers that help run the product. Customer data is held in United States.
Is there a mobile app for Tidio?
Yes. Tidio has a mobile app alongside its web version.
Who made Tidio?
Tidio is built and operated by Tidio LLC, a company registered in California.
Which AI models does Tidio use?
Tidio is built on OpenAI / GPT. Which models you can reach may depend on your plan.
What does Tidio integrate with?
Tidio connects with Zapier, Slack, Salesforce, Shopify, WordPress, Zendesk and WhatsApp.
Compliance, privacy and billing terms are as stated in each product's own published documentation and have not been independently verified by TopAI.tools.
