What is Gorgias?
Gorgias centralizes ecommerce customer conversations from email, social, live chat, SMS, and voice into a single inbox for unified support and sales workflows.
Its AI Agent handles support and sales tasks, automates up to 60% of routine inquiries, and surfaces product- and order-level actions without leaving the helpdesk.
Integrations with Shopify, Magento, BigCommerce, WooCommerce and 100+ ecommerce tools enable real-time product data, order edits, and campaign execution.
Automation features include rules, macros, flows, intent and sentiment detection, and self-service to reduce response time and agent workload.
Support teams get order management, multi-store views, and a customer sidebar for faster ticket resolution and escalations.
Merchants and marketing teams can run proactive chat campaigns, deliver personalized recommendations, and improve conversion rates through conversational sales.
Gorgias details
- Company
- Gorgias Inc.
- Jurisdiction
- State of New York
- Built for
- Businesses and teams
Gorgias tech specs
- Works with
- OpenAI / GPT
- Integrations
- Shopify WhatsApp Klaviyo
Gorgias pricing
Free trialVerify on the official pricing page.
Start free trialGorgias's key features
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Centralized inbox consolidating messages from email, social media, live chat, voice, and SMS
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Conversational AI Agent for support and sales delivering brand-aligned, automated conversations
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Automation tools (rules, flows, macros, intents & sentiment detection, and self-service) for automated support workflows
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Native Shopify integration with ability to edit orders, access real-time product information, and run promotional campaigns from the platform
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Extensive integrations and developer ecosystem (100+ ecommerce apps, App Store, APIs/Developer Portal) to connect your tech stack
Gorgias use cases
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Centralize all ecommerce customer conversations (email, chat, SMS, social and voice) into a single omnichannel inbox with Gorgias to speed response times and let the AI agent automate up to 60% of routine support tasks while performing order lookups, refunds and product updates directly from the helpdesk
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Deploy a conversational commerce chatbot to handle pre-purchase questions, recommend products via order and product integrations, run proactive chat campaigns to boost conversions, and seamlessly escalate complex cases to agents with full order context
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Create automated workflows and reporting that turn support into revenue—automatically tag refund/upsell opportunities, trigger order-management actions, run targeted proactive campaigns, and use support revenue analytics to measure ROI and improve fulfillment and CX
Gorgias user reviews
Based on 30 reviews, 73% of users recommend Gorgias, rated highly for value for money.
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Who is Gorgias for?
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E-commerce sellers
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Customer support teams
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Online retailers
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Data analysts
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Digital marketers
Gorgias FAQ
Is Gorgias free?
Not permanently. Gorgias gives you a free trial, after which a paid plan is required. Plans include Starter at $10/mo, Basic at $50/mo, Pro recommended at $300/mo and Advanced at $750/mo.
Is Gorgias safe to use?
Gorgias is operated by Gorgias Inc., registered in State of New York. Gorgias carries the TopAI.tools verified mark, which we award after a manual review of pricing transparency, published terms, public following and working functionality. It has a substantial audience that is independently measured month to month.
Is Gorgias good?
Gorgias has a 73% recommendation rate from 30 reviewers on TopAI.tools. Reviewers rate it highest on value for money and quality of results.
What are the best alternatives to Gorgias?
The closest alternatives to Gorgias are Intercom, Richpanel, Instadesk, DigitalGenius and DOO. You can compare them side by side in the alternatives section further down this page.
What does Gorgias do with my data?
Gorgias states that customer content may be used to train its models. Its privacy policy states that personal data is not sold or shared for marketing purposes. Data may be shared with third-party service providers that help run the product.
Who made Gorgias?
Gorgias is built and operated by Gorgias Inc., a company registered in State of New York.
Which AI models does Gorgias use?
Gorgias is built on OpenAI / GPT. Which models you can reach may depend on your plan.
What does Gorgias integrate with?
Gorgias connects with Shopify, WhatsApp and Klaviyo.
Compliance, privacy and billing terms are as stated in each product's own published documentation and have not been independently verified by TopAI.tools.
