What is Gorgias?

Gorgias centralizes ecommerce customer conversations from email, social, live chat, SMS, and voice into a single inbox for unified support and sales workflows.

Its AI Agent handles support and sales tasks, automates up to 60% of routine inquiries, and surfaces product- and order-level actions without leaving the helpdesk.

Integrations with Shopify, Magento, BigCommerce, WooCommerce and 100+ ecommerce tools enable real-time product data, order edits, and campaign execution.

Automation features include rules, macros, flows, intent and sentiment detection, and self-service to reduce response time and agent workload.

Support teams get order management, multi-store views, and a customer sidebar for faster ticket resolution and escalations.

Merchants and marketing teams can run proactive chat campaigns, deliver personalized recommendations, and improve conversion rates through conversational sales.

Gorgias pricing Free trial

Starter $10/mo

Basic $50/mo

Pro recommended $300/mo

Advanced $750/mo

Enterprise custom volume

Verify on the official pricing page.

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Gorgias user reviews

Based on 30 reviews, 73.3% of users recommend Gorgias, rated highly for value for money.

recommend

don't

30 reviews

Liked for

Worth the price 19 of 22

Quality results 17 of 22

Easy to use 15 of 22

All key features 10 of 22

Good integrations 9 of 22

Disliked for

Lacks integrations 6 of 8

Inconsistent results 3 of 8

Hard to use 3 of 8

Missing features 3 of 8

Not worth the price 2 of 8

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Gorgias's key features

Centralized inbox consolidating messages from email, social media, live chat, voice, and SMS
Conversational AI Agent for support and sales delivering brand-aligned, automated conversations
Automation tools (rules, flows, macros, intents & sentiment detection, and self-service) for automated support workflows
Native Shopify integration with ability to edit orders, access real-time product information, and run promotional campaigns from the platform
Extensive integrations and developer ecosystem (100+ ecommerce apps, App Store, APIs/Developer Portal) to connect your tech stack

Gorgias use cases

Centralize all ecommerce customer conversations (email, chat, SMS, social and voice) into a single omnichannel inbox with Gorgias to speed response times and let the AI agent automate up to 60% of routine support tasks while performing order lookups, refunds and product updates directly from the helpdesk
Deploy a conversational commerce chatbot to handle pre-purchase questions, recommend products via order and product integrations, run proactive chat campaigns to boost conversions, and seamlessly escalate complex cases to agents with full order context
Create automated workflows and reporting that turn support into revenue—automatically tag refund/upsell opportunities, trigger order-management actions, run targeted proactive campaigns, and use support revenue analytics to measure ROI and improve fulfillment and CX