What is Aide?
Aide is an AI tool for customer support that can identify and solve support issues in seconds. It uses AI models to learn from data and provide intelligent suggestions to help agents respond faster and more consistently, while also helping executives make better decisions and operations more efficient. Aide can help streamline operations, reduce repetition, and reduce turnaround time, while also saving time and effort for agents. Aide can also be used to organize and share knowledge, curate cards and SOPs, and import existing knowledge. Use cases for Aide include automated tagging, knowledge surfacing, customer lifecycle management, and knowledge management. Aide is designed to help organizations create solutions for recurring issues, visualize issues, pinpoint opportunities for improvement, and create better products and resolution steps to reduce the load on the support team for common issues.
â Aide key features & benefits
Aide offers a variety of features and benefits that make it a top choice for various users. These are some of the key features:
- âī¸ Identify and solve support issues.
- âī¸ Make better decisions for executives.
- âī¸ Reduce turnaround time.
- âī¸ Save time and effort for agents.
- âī¸ Import existing knowledge.
âī¸ Aide use cases and applications
- Automated tagging.
- Knowledge management.
- Customer lifecycle management.
đââī¸ Who uses Aide?
Aide is used by and benefiting different user groups including but not limited to some of the following users:
âšī¸ Find more & support
Aide is also available as a browser extension or provides a browser extension that is accessible via the chrome web store.
You can also find more information, get support and follow Aide updates on the following channels:
- Aide Website (Login/Sign up)
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