What is Aide?

Aide Aide deploys AI agents across support platforms such as Zendesk, Front, Gorgias, and integrates with Shopify, Salesforce, and WooCommerce to automate ticket conversations and execute actions with precision. The platform trains bots on historical tickets and knowledge articles, providing consistent answers while allowing internal testing to refine performance before launch.

Aide’s Copilot feature analyzes incoming tickets to surface relevant guidance and suggested responses, reducing agent context‑search time and promoting adherence to standard operating procedures. Automatic tagging and workflow creation enable routing, tagging, and API‑based actions triggered by customer data, freeing agents to focus on complex issues.

Comprehensive analytics categorize every query into topics, highlight pain points, and track trends to support continuous improvement. The solution is designed for e‑commerce, financial services, professional services, travel, and education, and it meets SOC 2, GDPR, and HIPAA compliance requirements.

Aide pricing Freemium

Enterprise $0.00/conversation

Essentials $300/mo @ $0.25/conversation

Pro $500/mo @ $0.20/conversation

Pro plus $800/mo @ $0.20/conversation

Verify on the official pricing page.

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Aide user reviews

Based on 1 review, 100.0% of users recommend Aide, rated highly for quality results.

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Aide's key features

AI-powered customer support automation
Order tracking and return management
Sentiment analysis and topic classification
Workflow automation and routing
Customizable chatbot and macros
API integrations for seamless workflow

Aide use cases

Automate ticket triage and routing across Shopify, Salesforce, and Zendesk—AI agents tag, classify, and forward tickets to the right team, slashing response times and ensuring compliance with SOC 2, GDPR, and HIPAA
Use Aide’s AI copilot during live agent conversations to surface the most relevant knowledge‑base articles, code snippets, and troubleshooting steps—reducing context‑search and boosting first‑reply quality
Generate real‑time ticket analytics that identify recurring issues, sentiment trends, and agent performance, automatically flagging high‑impact problems for proactive resolution