What is Aide?

Aide is an AI tool for customer support that can identify and solve support issues in seconds. It uses AI models to learn from data and provide intelligent suggestions to help agents respond faster and more consistently, while also helping executives make better decisions and operations more efficient. Aide can help streamline operations, reduce repetition, and reduce turnaround time, while also saving time and effort for agents. Aide can also be used to organize and share knowledge, curate cards and SOPs, and import existing knowledge. Use cases for Aide include automated tagging, knowledge surfacing, customer lifecycle management, and knowledge management. Aide is designed to help organizations create solutions for recurring issues, visualize issues, pinpoint opportunities for improvement, and create better products and resolution steps to reduce the load on the support team for common issues.