What is Aide?
Aide
Aide deploys AI agents across support platforms such as Zendesk, Front, Gorgias, and integrates with Shopify, Salesforce, and WooCommerce to automate ticket conversations and execute actions with precision. The platform trains bots on historical tickets and knowledge articles, providing consistent answers while allowing internal testing to refine performance before launch.
Aide’s Copilot feature analyzes incoming tickets to surface relevant guidance and suggested responses, reducing agent context‑search time and promoting adherence to standard operating procedures. Automatic tagging and workflow creation enable routing, tagging, and API‑based actions triggered by customer data, freeing agents to focus on complex issues.
Comprehensive analytics categorize every query into topics, highlight pain points, and track trends to support continuous improvement. The solution is designed for e‑commerce, financial services, professional services, travel, and education, and it meets SOC 2, GDPR, and HIPAA compliance requirements.
Aide details
- Company
- Aide Superintelligence Corporation
- Built for
- Businesses and teams
- Data residency
- United States
- Stated compliance
- SOC 2, GDPR, HIPAA
Compliance as stated in Aide's own published documentation.
Aide tech specs
- Cloud
- Azure
- Integrations
- Salesforce Shopify Zendesk
Aide pricing
Freemium- Auto-renewal
- Yes
Verify on the official pricing page.
View plansAide's key features
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AI-powered customer support automation
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Order tracking and return management
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Sentiment analysis and topic classification
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Workflow automation and routing
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Customizable chatbot and macros
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API integrations for seamless workflow
Aide use cases
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Automate ticket triage and routing across Shopify, Salesforce, and Zendesk—AI agents tag, classify, and forward tickets to the right team, slashing response times and ensuring compliance with SOC 2, GDPR, and HIPAA
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Use Aide’s AI copilot during live agent conversations to surface the most relevant knowledge‑base articles, code snippets, and troubleshooting steps—reducing context‑search and boosting first‑reply quality
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Generate real‑time ticket analytics that identify recurring issues, sentiment trends, and agent performance, automatically flagging high‑impact problems for proactive resolution
Aide user reviews
Based on 1 review, 100% of users recommend Aide, rated highly for quality results.
Liked for
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Who is Aide for?
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Knowledge managers
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Business executives
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Support teams
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Data analysts
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Process improvement leaders
Aide FAQ
Is Aide free?
Partly. Aide has a free plan with usage limits, and paid plans unlock the full feature set. Plans include Essentials at $300/mo @ $0.25/conversation, Pro at $500/mo @ $0.20/conversation and Pro plus at $800/mo @ $0.20/conversation.
Is Aide safe to use?
Aide states SOC 2, GDPR and HIPAA compliance in its own published documentation. Aide is operated by Aide Superintelligence Corporation.
What are the best alternatives to Aide?
The closest alternatives to Aide are Forethought, CopilotKit, Quickchat, Intercom and My Ask AI. You can compare them side by side in the alternatives section further down this page.
What does Aide do with my data?
Its privacy policy states that personal data is not sold or shared for marketing purposes. Data may be shared with third-party service providers that help run the product. Customer data is held in United States.
Does Aide auto-renew or offer refunds?
Aide subscriptions renew automatically until you cancel.
Does Aide have an API?
Yes. Aide offers an API, so you can call it from your own applications instead of using the interface directly.
Who made Aide?
Aide is built and operated by Aide Superintelligence Corporation.
What does Aide integrate with?
Aide connects with Salesforce, Shopify and Zendesk.
Compliance, privacy and billing terms are as stated in each product's own published documentation and have not been independently verified by TopAI.tools.
