Cross Channel Support

Chaport is an all‑in‑one customer messaging platform that delivers live chat on websites, email, and messaging apps, 24/7 chatbot automation, a knowledge base, mobile sync, and extensive integrations to streamline sales, support, and marketing.

klink.cloud centralizes live chat, messaging, and phone support into a single dashboard. AI chatbots and agents resolve up to 80 % of tickets, while real‑time analytics track response time, SLA, and CSAT. Integrates with CRMs, WhatsApp, Telegram, email, and SIP.

Pylon is an AI-native support platform for B2B environments that automates communication and workflows across channels like Slack, email, and Teams. It enhances knowledge management and provides tools for account intelligence and ticket management, improving support efficiency.

Intercom's Knowledge Base Software optimizes self-service support through AI chatbot suggestions, customizable multi-channel assistance, multilingual options, and continuous content enhancement via feedback loops, ultimately improving customer experience and issue resolution efficiency.

Voiceflow enables teams to create, test, and deploy AI‑powered conversational agents across chat, voice, phone, and web without coding. Its visual editor, real‑time collaboration, and secure deployment pipelines streamline design, evaluation, and omnichannel rollout.

Richpanel is an AI-powered e-commerce customer service tool that provides a unified platform for multichannel support, automation, analytics, and integrations. Its advanced AI features accelerate response times, boost efficiency, and optimize customer support processes.

Teloz consolidates calls, chat, video, and fax into an omnichannel interface, automating routing with an ACD engine and tools like sentiment analysis. It integrates with CRM, offers real‑time analytics, and supports multi‑device sync for efficient customer service.

Omni Channel Outreach System automates and centralizes outbound campaigns across email, LinkedIn, and other platforms. It delivers AI‑generated templates, real‑time lead updates, warm‑up for deliverability, and seamless CRM integration for scalable, data‑driven sales outreach.

Channel 1 captures, ingests, and analyzes raw video and audio, turning them into searchable, structured resources. It automates editing and final cuts with AI agents, supports multi‑format distribution, translations, and global scaling for broadcasters and brands.

Kommunicate is a no‑code AI customer‑service platform that deploys a single AI agent across web, WhatsApp, email, and mobile. It learns from docs, routes simple queries, flags edge cases, and integrates with CRM, ticketing, and CMS tools for unified support.

BoldDesk centralizes ticketing, live chat, and omnichannel messages into one inbox. An autonomous AI agent handles ~40 % of tickets, while a copilot drafts replies and suggests knowledge‑base content. Built‑in automation updates CRM, processes refunds, and speeds response times.

Omnichannel AI agents trained on FAQs, transcripts, CRM notes and SOPs automate voice, email, chat and SMS support, sales and scheduling for SMBs, preserving brand tone, integrating with CRM/websites and improving response times and lead capture.

Zixflow consolidates SMS, WhatsApp, Email, and RCS messaging through a single API, offering automated workflows via visual builder or code, real‑time analytics, AI segmentation, and CRM integrations to deliver reliable, scalable transactional and marketing communications.

Nextiva AI Customer Experience Platform unifies voice, video, chat, email, and social media into one interface, using XBert to automate routine interactions and route inquiries. It provides assistance, transcription, analytics, and integrates with Salesforce, HubSpot, Zendesk, Teams, and Google Work

Cloodot consolidates sales and support conversations from email, WhatsApp, Facebook Messenger, and Instagram into a single inbox, automatically routing messages to AI or humans, enabling no‑code automation for CRM updates, ticketing, booking, with real‑time analytics, end‑to‑end encryption, and mult

ChatDaddy unifies WhatsApp, Instagram, Facebook Messenger, TikTok, SMS, and email into a single workspace with a shared team inbox. AI‑powered chatbots route inquiries, while automation, CRM, and compliance tools streamline support, sales, and marketing workflows.

Roadway aggregates performance‑marketing data from multiple sources into a single warehouse‑native workspace, enabling cross‑channel attribution, KPI dashboards, and AI‑driven weekly insights. Users can monitor campaigns, visualize CAC, payback, churn, and execute recommendations directly.

EZContact centralizes WhatsApp, Messenger and Instagram into one shared inbox, automating 24/7 FAQ responses, lead qualification, appointment scheduling and agent handoffs. Team tools, conversation history, analytics and integrations support multilingual omnichannel customer service.

Gleap unifies customer support across channels, offering AI agents, live chat, email automation, and onboarding tools. It captures real‑time bug reports and feedback, links tickets to product roadmaps, and enables team collaboration from one dashboard.

Enso Connect centralizes guest communication across email, SMS, WhatsApp, and OTA channels, automating check‑in/out messages, guidebooks, smart‑lock access, and identity verification. It inserts upsell offers, tracks tasks with a CRM, and delivers real‑time analytics across 30+ integrations.

Jarvis Helpdesk delivers AI‑powered support across 10+ channels, automating common queries and routine tasks. Its AI Copilot gives real‑time agent suggestions, while live chat, knowledge bases, routing, and performance monitoring streamline operations.

Mtalkz is a cloud communication platform offering bulk SMS, RCS, WhatsApp API, OTP, IVR, email, and chatbot services. It supplies APIs, real‑time analytics, regulatory compliance support, and scalable messaging for businesses of all sizes.

Gorgias consolidates ecommerce customer messages across email, chat, SMS, social and voice into one inbox, automates up to 60% of routine support tasks with an AI agent, enables order and product actions, integrations, workflows, and reporting.

Sendblue (iMessage for Business) provides an iMessage API and messaging platform for conversational marketing, sales outreach, and customer support, with multimedia support, automatic SMS/RCS fallback, automation tools, CRM integrations, compliance controls, and analytics.

Re:amaze unifies email, chat, social, SMS, VoIP, video, and push into a shared inbox, uses AI to draft replies, summarize, and analyze sentiment. Real‑time dashboards, workflow macros, co‑browsing, and integrations with Shopify, Slack, Jira, Zapier enhance support and automation.

Kayako is an AI help desk platform that automates ticket management and response workflows, offering features like AI-powered triage and omnichannel support to enhance operational efficiency and improve customer service without increasing team size.

Certainly deploys AI assistants across chat, email, social media, and QR channels to resolve tickets, recommend products, and answer inquiries, speeding responses and easing workload while guiding shoppers, boosting conversions, and integrating with Shopify, Zendesk, OpenAI, Google Analytics, and Kl

OneContact unifies voice, chat, WhatsApp, and social media into a single contact‑center interface, offering real‑time agent assistance, bot automation, sentiment analysis, quality monitoring, workforce optimization, and CRM integration for global scalability.

Whelp centralizes phone, email, chat, SMS, WhatsApp, and social media into one inbox, integrating with CRMs for unified customer data. AI handles up to 60 % routine queries, while a drag‑and‑drop chatbot builder supports 24/7 engagement across channels.

WhatsApp Business Solution is an omnichannel platform that enhances customer engagement with customizable chatbots, bulk messaging, a shared inbox, and live chat integration, while also enabling contact segmentation and automated marketing campaigns for improved operational efficiency.

24]7.ai Engagement Cloud is an AI-powered omnichannel CX platform for campaign management, conversation automation, generative AI, interaction analytics and agent assist, enabling personalized acquisition and self-service across web, chat, voice and video to improve resolution and efficiency.

LiveChatAI uses GPT‑4o to transform a knowledge base into a chatbot that auto‑resolves ~70 % of tickets. It imports content from sites, PDFs, Notion, YouTube, Q&A, supports 95 languages, automates booking, payments, CRM updates, and integrates with WhatsApp, Shopify, WordPress, Slack.

AI Front Desk centralizes customer communication, answering calls 24/7, qualifying leads, scheduling appointments, and handling web chat, SMS, and voice interactions. It syncs with a CRM, routes tickets, and provides analytics dashboards for efficient lead management.

Productlane is a customer support feedback system that centralizes communication across multiple channels, prioritizes user feedback, and provides a public roadmap. Its API integration and real-time widget streamline support tracking and engagement for B2B companies.

Language i/o is a multilingual translation tool for customer support, providing real-time translation across platforms like Salesforce and Zendesk. It enhances communication in over 150 languages, improving workflow and agent productivity while maintaining data security.

IsOn24 automates call center tasks with AI, handling calls, texts, and chat using pre‑recorded or custom voices. It collects caller data, schedules appointments via integrated calendars, and pushes leads to CRMs, offering 24‑hour engagement without a front desk.

Chatbase builds and deploys AI customer support agents trained on business data, integrates with CRMs, Zendesk, Slack and WhatsApp, enables automated workflows, human escalation, analytics, multilingual support, and security controls (SOC 2, encryption).

Dialpad is an AI-driven communication platform that facilitates customer interactions via voice, chat, SMS, and email. It integrates with popular apps and offers real-time insights, automated notes, and robust security features for efficient customer support.

Streamrun is a cloud-based streaming solution enabling dual format streaming for platforms like Twitch and YouTube. It features built-in disconnect protection, customizable overlays, AI noise cancellation, and a real-time editor for enhanced broadcasting quality.

ChatNode transforms website and knowledge‑base content into autonomous support agents that learn continuously, handle tasks like bookings and invoicing, integrate with WordPress, Slack, Notion, Zapier, and provide analytics for satisfaction and flow refinement, all via no‑code setup.

Mava consolidates Discord, Telegram, Slack, web chat, and email into a shared inbox, automatically handling routine inquiries via AI trained on your knowledge base. It offers status tracking, automation, analytics, and unlimited agent support for scalable, multi‑channel customer service.

Forethought is a multi‑agent AI platform automating support across chat, email, voice, Slack, and embedded apps. Its agents solve, assist, discover gaps, and triage tickets, auto‑create help‑center content, integrate with 70+ tools, and reduce agent workload while shortening resolution times.

DOO consolidates chat, email, WhatsApp, Instagram, and website messages into a single inbox, offering multilingual AI agents that handle text, voice, images, and files. It provides real‑time sentiment analysis, automated workflows, and analytics dashboards to improve CSAT and conversion rates.

Forethought automates ticket routing, classification, and resolution across chat, email, voice, and Slack. It learns from past tickets, gives real‑time agent insights, and can resolve many inquiries, reducing response time and workload.

Crosshatch is an AI gateway that personalizes user experiences by utilizing first-party data to create adaptive interactions. It offers instant onboarding, extensive customization, and dynamic content adjustments while ensuring robust data privacy and compliance.

Sweepr unifies app, web, chat, and IVR into a single interface for telecom and ISP operators. It blends large‑language‑model flexibility with telco heuristics for real‑time support, compliance, and efficient human‑in‑the‑loop escalation.

FlareLane is a cross‑channel engagement platform that lets marketers send SMS, push, email, and in‑app messages from one interface, using real‑time event triggers and dynamic personalization to boost conversion and retention.

Instadesk consolidates VoiceBot, ChatBot, Call Center, Live Chat, and Ticket System across 20+ channels, using multilingual speech recognition and NLP to automate ticket creation. It offers agent assistance, compliance monitoring, and training modules to improve response speed and shorten onboarding

Tiledesk AI OS enables businesses to create and deploy no‑code AI agents across WhatsApp, Messenger, email, SMS, and custom channels. It offers multi‑agent workflows, human handoffs, automated ticketing, and hybrid full‑text and semantic search for instant, accurate answers.

medallia.com is an AI-powered experience management platform that captures omnichannel feedback and analyzes it to provide real-time insights. It enables teams to automate issue resolution, orchestrate personalized actions, and operationalize improvements across customer and employee journeys.