What is Teloz?
Teloz is a cloud contact center platform that centralizes inbound and outbound calls, live chat, video, and fax into a single omnichannel interface. It automates call distribution with an ACD engine and smart routing rules, integrating with popular CRM systems for real‑time contact data.
The platform incorporates AI‑driven tools such as a personal assistant that records call notes, sentiment analysis, and an advanced virtual agent for voice and digital self‑service. Chatbots and a voicebot provide automated conversations across channels, while the unified agent desktop streamlines agent workflow and knowledge base access.
Video meetings feature a built‑in whiteboard and recording, and cloud faxing allows secure document exchange from any device. Teloz supports enterprises, startups, and SMBs across industries like banking, healthcare, e‑commerce, and telecommunications, offering flexible deployment options for on‑premise, remote, and mobile call centers.
Teloz pricing Paid
Verify on the official pricing page.
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Teloz's key features
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Automatic Call Distributor routing
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Auto Dialer campaign management
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CRM integration capabilities
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Omnichannel interaction platform
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Conversational AI voicebot chatbot
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Real‑time AI support agents
Teloz use cases
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Consolidate incoming calls, chats, and video inquiries into a single omnichannel desktop, letting agents triage and route tickets automatically with AI sentiment scoring for proactive escalation
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Integrate Teloz with your CRM to sync customer data across devices, enabling agents to view complete interaction histories in real‑time and automate follow‑up tasks with AI virtual agent guidance
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Leverage Teloz’s real‑time analytics dashboard to monitor agent performance, channel usage, and customer sentiment, and generate automated reports that feed into workforce management and quality assurance
Who is it for?
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Cloud solution architects
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Virtual agent developers
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Customer service executives
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Crm integration engineers
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Business process analysts
