What is Nextiva?

Nextiva AI Customer Experience Management Platform offers a unified communications solution that integrates voice, video, chat, email, and social media into a single interface. It includes XBert, an AI employee that handles routine customer conversations across calls, texts, chat, and email, automating appointment scheduling, FAQ answering, and intelligent routing.

The platform provides real‑time agent assistance, transcription, and AI‑generated summaries, enabling teams to focus on complex issues while maintaining consistent customer records. Omnichannel capabilities support voice, SMS, live chat, Messenger, and video meetings, with advanced analytics and reporting dashboards for tracking satisfaction and performance.

The tool supports businesses of all sizes, from small startups to large enterprises, and offers integrations with Salesforce, HubSpot, Zendesk, Microsoft Teams, Google Workspace, and industry‑specific systems such as healthcare EHRs. This AI‑enabled contact center framework streamlines operations, improves response times, and delivers a cohesive customer experience across all touchpoints.

Nextiva pricing Freemium

Starter $15/user/mo

Connect your team & customers $23

Save 35% $23

Core $25/user/mo

Engage $25/user/mo

Nextiva user reviews

Based on 30 reviews, 70.0% of users recommend Nextiva, rated highly for quality results.

recommend

don't

30 reviews

Liked for

Quality results 16 of 21

Easy to use 16 of 21

Worth the price 15 of 21

All key features 9 of 21

Good integrations 4 of 21

Disliked for

Lacks integrations 8 of 9

Missing features 6 of 9

Inconsistent results 3 of 9

Hard to use 2 of 9

Not worth the price 1 of 9

Would you recommend Nextiva?

Recommend this tool?

Nextiva's key features

AI receptionist handles calls 24/7
Real-time agent guidance
Multi-channel conversation handling
Intelligent routing to agents
Conversation transcription & summaries
Integrated CRM and helpdesk
Real-time sentiment analysis

Nextiva use cases

Automate routine customer inquiries across voice, chat, email, and social media using Nextiva’s XBert, instantly routing each request to the right agent or knowledge base, and cutting average handling time
Provide real‑time agent assistance by transcribing calls, summarizing key points, and surfacing relevant CRM data from Salesforce or HubSpot, enabling agents to resolve tickets faster and with higher accuracy
Aggregate and analyze omni‑channel customer interactions to generate actionable dashboards in Google Workspace, identifying trends in sentiment, response times, and agent performance for continuous experience improvement