Nextiva

What is Nextiva?

Nextiva is an AI-driven platform that facilitates seamless, personalized customer interactions across various channels. It revolutionizes contact centers by leveraging automation for successful outcomes. By integrating conversation channels, Nextiva powers personalized experiences at scale throughout the entire customer journey. This AI-powered conversational platform eliminates siloed apps, offering a unified customer conversation solution. Conversations are enhanced with AI voice and chatbot capabilities, along with unified support for voice, video, SMS, messenger, and social media interactions. Through automation, Nextiva helps automate up to 90% of interactions, leading to a 30% reduction in costs. Real-time insights are generated from every conversation, empowering teams to optimize operational efficiencies and enhance customer satisfaction.