What is 247.ai?

[24]7.ai Engagement Cloud is an AI-powered omnichannel CX platform offering campaign management, conversation automation, agent experience tools, conversational intelligence, generative AI, and interaction analytics. The platform supports customer acquisition and personalized self-service across web, chat, voice, and video channels to improve first-contact resolution and reduce transfers.

Conversation automation and generative AI enable intent-based routing, automated responses, and real-time agent assist to increase agent productivity and shorten handle times. Interaction analytics and reporting analyze full interaction sets to surface trends, optimize contact center performance, and inform targeting and messaging.

Campaign management and programmatic targeting allow marketers to scale personalized ads and dynamic content across open web and social ecosystems. Managed customer engagement and professional services support deployment, digital transformation, and operational governance for contact center leaders.

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247.ai's key features

AI-powered omnichannel CX platform (unified support across voice, chat, video and digital channels)
Conversation Automation and AI-powered self-service (automated, contextual responses across channels)
Generative AI capabilities for CX (including agent training and automated content/responses)
Campaign Management with intent-based targeting and programmatic ad personalization (scale AI-driven display and video ads using data signals)
Conversational Intelligence / Interaction Analytics (analyze 100% of interactions and extract actionable insights)

247.ai use cases

Build AI-driven omnichannel self-service that deflects common queries and personalizes interactions across web, chat, voice and video using 24]7.ai Engagement Cloud's conversation automation and generative AI, reducing call volume and improving first-contact resolution
Run programmatic acquisition and re‑engagement campaigns using 24]7.ai Engagement Cloud to target high-intent customers with personalized messaging across channels, measure performance with interaction analytics and optimize campaigns in real time
Empower contact center agents with real-time agent assist and intent-based routing using 24]7.ai Engagement Cloud to surface next-best actions, suggested responses and relevant knowledge articles, increasing agent productivity, boosting CSAT and enabling data-driven coaching