What is Enso Connect?

Enso Connect is an AI‑powered platform for short‑term rental operators that consolidates guest communication from email, SMS, WhatsApp, and OTA channels into a single inbox. The solution automates pre‑arrival and post‑checkout messages, guest check‑in workflows, digital guidebooks, smart‑lock access, and identity verification.

It supports revenue generation by inserting upsell, cross‑sell, fee, and experience offers at each interaction point. Custom workflows and a CRM module enable staff to assign task states (to‑do, follow‑up, resolved) and track progress. Real‑time dashboards provide analytics on messaging performance, guest sentiment, and booking trends.

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Enso Connect's key features

Digital check‑in with remote options
Unified inbox and automated messaging
Guest screening and verification
Upsell management for revenue
Digital guidebook for guests
Smart lock integration
Apple Wallet boarding pass

Enso Connect use cases

Streamline guest communication by consolidating emails, SMS, WhatsApp, and OTA messages into a single unified inbox, automatically sending check‑in/out confirmations and digital guidebooks, and tracking all interactions in the built‑in CRM.
Automate the entire check‑in process with smart‑lock integration: guests receive instant lock codes via SMS or WhatsApp, the system verifies their identity, and the property manager gets real‑time analytics on access events across 30+ integrations.
Boost revenue and guest satisfaction by inserting upsell offers into AI‑powered guest messages, tailoring promotions based on booking details, and using the dashboard to monitor response rates and conversion in real time.