Real Time Customer Service

Teloz consolidates calls, chat, video, and fax into an omnichannel interface, automating routing with an ACD engine and tools like sentiment analysis. It integrates with CRM, offers real‑time analytics, and supports multi‑device sync for efficient customer service.

LiveChatAI uses GPT‑4o to transform a knowledge base into a chatbot that auto‑resolves ~70 % of tickets. It imports content from sites, PDFs, Notion, YouTube, Q&A, supports 95 languages, automates booking, payments, CRM updates, and integrates with WhatsApp, Shopify, WordPress, Slack.

Level AI automates contact‑center QA, offers real‑time agent assistance, and analyzes every interaction for sentiment and themes. It tracks performance gaps, supports compliance with screen‑recording, and delivers contextual knowledge via Agent GPT to boost resolution and uncover upsell opportunitie

Nextiva AI Customer Experience Platform unifies voice, video, chat, email, and social media into one interface, using XBert to automate routine interactions and route inquiries. It provides assistance, transcription, analytics, and integrates with Salesforce, HubSpot, Zendesk, Teams, and Google Work

The Fin2 AI chatbot is an AI-powered customer service tool that accurately answers customer questions and reduces support volume and resolution times.

Re:amaze unifies email, chat, social, SMS, VoIP, video, and push into a shared inbox, uses AI to draft replies, summarize, and analyze sentiment. Real‑time dashboards, workflow macros, co‑browsing, and integrations with Shopify, Slack, Jira, Zapier enhance support and automation.

Clerk Chat unifies voice, SMS, WhatsApp, and RCS, deploying real‑time agents for lead qualification and appointment scheduling. It integrates with Salesforce, Teams, and Genesys, supports HIPAA/SOC 2 compliance, and enables 24/7 automated outreach through embedded widgets.

Richpanel is an AI-powered e-commerce customer service tool that provides a unified platform for multichannel support, automation, analytics, and integrations. Its advanced AI features accelerate response times, boost efficiency, and optimize customer support processes.

klink.cloud centralizes live chat, messaging, and phone support into a single dashboard. AI chatbots and agents resolve up to 80 % of tickets, while real‑time analytics track response time, SLA, and CSAT. Integrates with CRMs, WhatsApp, Telegram, email, and SIP.

Balto AI is a real-time contact center software that supports agents with dynamic prompts and compliance checks, scores conversations for quality assurance, and offers continuous feedback to enhance customer interactions and agent performance.

Tidio is an AI-powered chatbot that automates customer support across live chat, email, and social media, handling up to 64% of interactions. It seamlessly integrates with help desks for human handoffs and provides analytics for performance tracking.

Sweepr unifies app, web, chat, and IVR into a single interface for telecom and ISP operators. It blends large‑language‑model flexibility with telco heuristics for real‑time support, compliance, and efficient human‑in‑the‑loop escalation.

CustomerIQ captures and transcribes emails, calls, and meetings from Gmail, Outlook, phone systems, and insurance AMS or Salesforce. It auto‑creates real‑time CRM records, drafts follow‑up messages, prioritizes actions, and offers coaching insights to improve response times and pipeline visibility.

Certainly deploys AI assistants across chat, email, social media, and QR channels to resolve tickets, recommend products, and answer inquiries, speeding responses and easing workload while guiding shoppers, boosting conversions, and integrating with Shopify, Zendesk, OpenAI, Google Analytics, and Kl

Livesquare delivers 24/7 live chat support with AI‑powered bots trained on industry data. It records interactions, offers real‑time analytics, integrates with Google Analytics, and includes exit‑intent pop‑ups, a web‑analytics dashboard, and minute‑by‑minute uptime monitoring.

Voiceflow enables teams to create, test, and deploy AI‑powered conversational agents across chat, voice, phone, and web without coding. Its visual editor, real‑time collaboration, and secure deployment pipelines streamline design, evaluation, and omnichannel rollout.

BoldDesk centralizes ticketing, live chat, and omnichannel messages into one inbox. An autonomous AI agent handles ~40 % of tickets, while a copilot drafts replies and suggests knowledge‑base content. Built‑in automation updates CRM, processes refunds, and speeds response times.

Dialpad is an AI-driven communication platform that facilitates customer interactions via voice, chat, SMS, and email. It integrates with popular apps and offers real-time insights, automated notes, and robust security features for efficient customer support.

Intercom's Knowledge Base Software optimizes self-service support through AI chatbot suggestions, customizable multi-channel assistance, multilingual options, and continuous content enhancement via feedback loops, ultimately improving customer experience and issue resolution efficiency.

Jarvis Helpdesk delivers AI‑powered support across 10+ channels, automating common queries and routine tasks. Its AI Copilot gives real‑time agent suggestions, while live chat, knowledge bases, routing, and performance monitoring streamline operations.

IsOn24 automates call center tasks with AI, handling calls, texts, and chat using pre‑recorded or custom voices. It collects caller data, schedules appointments via integrated calendars, and pushes leads to CRMs, offering 24‑hour engagement without a front desk.

Ringly.io provides AI-driven phone support for Shopify store owners, enhancing customer service with automation. It streamlines interaction management, maintains privacy, and includes tracking features for optimizing support strategies and improving customer satisfaction.

Livex AI enhances customer interactions through AI chat, voice agents, and search, automating engagement to reduce churn and support costs. Its real-time data insights boost retention strategies, with a focus on security and compliance.

Forethought automates ticket routing, classification, and resolution across chat, email, voice, and Slack. It learns from past tickets, gives real‑time agent insights, and can resolve many inquiries, reducing response time and workload.

Glassix is an AI‑native, autonomous contact‑center platform that manages customer interactions across messaging, voice, and digital channels. It blends AI‑human co‑handling, real‑time insights, zero‑effort onboarding, continuous deployment, and seamless integration for 24/7 service.

Symbl.ai processes voice, video, and text in real time, extracting structured insights for enterprises. Its low‑code SDK embeds AI assistants, intent detection, and sentiment monitoring into support, sales, and meetings, while generating actionable metrics and compliance alerts.

ChatIQ AI is a customizable chatbot and ticketing platform that integrates via a widget, trains on company documents to answer queries, auto‑categorizes tickets, and provides real‑time performance dashboards for support teams.

Mtalkz is a cloud communication platform offering bulk SMS, RCS, WhatsApp API, OTP, IVR, email, and chatbot services. It supplies APIs, real‑time analytics, regulatory compliance support, and scalable messaging for businesses of all sizes.

Siena AI is an empathic customer service platform leveraging AI and human empathy for seamless omnichannel management. It resolves issues with personalized interactions, quick responses, and real-time knowledge support across various channels.

BestChat automates support, lead qualification, and product recommendations for Shopify, Wix, and WordPress stores. It integrates with Facebook, Instagram, WhatsApp, and email, offers multilingual service, real‑time order tracking, and secure analytics, cutting agent workload by up to 87%.

AI Front Desk centralizes customer communication, answering calls 24/7, qualifying leads, scheduling appointments, and handling web chat, SMS, and voice interactions. It syncs with a CRM, routes tickets, and provides analytics dashboards for efficient lead management.

Chaport is an all‑in‑one customer messaging platform that delivers live chat on websites, email, and messaging apps, 24/7 chatbot automation, a knowledge base, mobile sync, and extensive integrations to streamline sales, support, and marketing.

PandaChat automates customer support for e‑commerce, integrating with platforms like Shopify, WooCommerce, Magento, and ERP systems. Its reasoning engine cross‑references orders, shipping, and inventory to generate instant replies, while routing complex cases to agents, reducing tickets and response

OneContact unifies voice, chat, WhatsApp, and social media into a single contact‑center interface, offering real‑time agent assistance, bot automation, sentiment analysis, quality monitoring, workforce optimization, and CRM integration for global scalability.

Gorgias consolidates ecommerce customer messages across email, chat, SMS, social and voice into one inbox, automates up to 60% of routine support tasks with an AI agent, enables order and product actions, integrations, workflows, and reporting.

V‑Retail AI provides a live visitor dashboard and real‑time chat, voice, or low‑bandwidth video support for remote site navigation. Its AI offers contextual product suggestions, sentiment‑aware dialogue, and automatic omnichannel retargeting, boosting conversions across B2B and B2C e‑commerce.

Rep.ai enhances live chat interactions on websites with AI-driven intent detection, enabling businesses to identify potential buyers, engage leads, and schedule meetings through text, audio, and video chats, while integrating seamlessly with existing CRM systems.

DigitalGenius automates end‑to‑end customer support for e‑commerce brands, integrating with shipping, ERP, payment, and loyalty systems. It uses conversational AI to track orders, resolve issues, proactively offer replacements, upsells, and warranty claims.

Quickchat AI lets teams create and deploy chatbots for support, sales, lead qualification, and internal assistance. It combines Retrieval‑Augmented Generation with reranking to keep answers current, offers modular knowledge building, workflow design, analytics, GDPR‑compliant data control, and API i

Gleap unifies customer support across channels, offering AI agents, live chat, email automation, and onboarding tools. It captures real‑time bug reports and feedback, links tickets to product roadmaps, and enables team collaboration from one dashboard.

Intellichat is an AI-powered customer support chatbot that provides 24/7 assistance on websites. It enhances visitor engagement through real-time interactions, offers customizable features, and integrates easily with a simple code snippet.

QueryPal automates customer support by generating real‑time email and ticket drafts, analyzing sentiment, and deflecting common queries. It supports hosted, self‑hosted, or managed deployments and meets SOC 2 and GDPR compliance.

Dasha is an AI-as-a-service platform that enables developers to build realistic voice and text conversations for apps and products using Dashascript.

unitQ aggregates support tickets, analytics, social media, and surveys across languages, using AI to transform feedback into actionable insights. Dashboards track trends, prioritize roadmaps, trigger alerts, automate issue resolution, and link customer behavior with friction points for faster produc

ZEGOCLOUD Conversational AI is a comprehensive platform that provides real-time voice, video, and chat APIs. It enhances interactions with AI effects and scalable, low-latency infrastructure for applications in telehealth, education, and gaming.

Dante AI automates customer support across chat, voice, and phone, pulling real‑time answers from websites or documents. It escalates to humans, logs conversation history, integrates with web, WhatsApp, Instagram, Slack, Teams, Zapier, and manages leads, appointments, and bookings.

Chaterimo is an AI-powered chatbot for customer care, utilizing ChatGPT and Anthropic technology. It offers automated responses, secure login, and customization options, simplifying customer interactions and enhancing overall support processes.

Cresta is a generative‑AI platform for contact centers that gives agents real‑time guidance, contextual suggestions, and translation across voice, chat, and email. It captures interaction insights for coaching, quality management, and performance dashboards, supporting multilingual deployment and da

Freebot is an AI tool that streamlines customer service interactions by navigating phone menus, managing negotiations, and securing timely callbacks from human agents. It operates 24/7, tracks documents, and prioritizes data privacy with bank-level encryption.

AI‑powered chatbot for e‑commerce sites engages customers in real‑time, offers product recommendations, and captures leads 24/7. Built on GPT, it scales thousands of concurrent conversations via a single code snippet. GDPR‑compliant.