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What is Cresta?

Cresta AI is an AI tool for contact centers that offers real-time coaching, insights, and knowledge amplification. Its solutions include revenue growth, personalized customer care, and agent assistance. The tool uses AI-powered coaching and automation to improve agent efficiency, increase sales, and reduce response time. Cresta offers integrations, resource libraries, webinars, ebooks, and reports to help businesses deepen their knowledge of its AI technology.

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⭐ Cresta Core features

  • ✔️ Real-time coaching
  • ✔️ Insights and knowledge amplification
  • ✔️ Revenue growth
  • ✔️ Personalized customer care
  • ✔️ Agent assistance

⚙️ Cresta use case ideas

  1. Improve agent efficiency.
  2. Increase sales.
  3. Reduce response time.
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