What is ChatIQ?
ChatIQ AI is an AI‑driven chatbot and support ticketing system that can be embedded into a website through a customizable widget.
It is trained on a company’s own documents, web pages, PDFs, or plain text, enabling it to answer customer queries instantly and hand off unresolved requests to a structured ticketing workflow.
The platform automatically categorizes and prioritizes tickets by cross‑referencing customer messages with internal data, ensuring that high‑priority issues are surfaced quickly.
Built‑in safeguards and continuous learning keep the model reliable, while custom branding lets the bot match a company’s visual identity.
Administrators can view performance metrics—such as ticket resolution time, response latency, and usage statistics—through a dashboard that tracks real‑time activity.
The solution serves customer support teams, e‑commerce sites, internal knowledge‑base management, and product‑service providers who need automated, 24/7 assistance.
ChatIQ pricing Subscription
Verify on the official pricing page.
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ChatIQ's key features
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AI-powered support ticketing
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Real-time automatic replies
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Data cross-referencing for prioritization
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Customizable branding widget
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Built-in safeguards for reliability
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Seamless human handoff
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Advanced analytics dashboard
ChatIQ use cases
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Deploy a self‑service customer support widget on your e‑commerce site that instantly answers product queries using ChatIQ AI trained on your product catalog, reducing first‑contact resolution time and freeing agents for high‑complexity issues
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Integrate ChatIQ AI with your existing ticketing system to auto‑categorize and prioritize incoming support tickets, providing a real‑time performance dashboard that highlights agent workload and SLA compliance
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Build an internal knowledge‑base chatbot for your IT helpdesk, allowing employees to retrieve troubleshooting guides instantly while the system logs and learns from each interaction to continuously improve accuracy
Who is it for?
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Chat supporters
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Business strategists
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Operational technicians
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Data analysts
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System administrators
