What is Kustomer IQ?

Kustomer is an AI customer service platform and CRM that unifies customer data, conversations, and history into a single timeline.Native AI agents and human-agent collaboration enable automated conversation handling, real-time agent assist, and contextual responses using order history, loyalty status, churn risk, and prior interactions.

Omnichannel support and workflow orchestration route interactions and automate complex CX journeys across chat, email, voice, and social channels.Goal-oriented optimization with built-in version control and testing lets teams iterate on AI behavior and track outcomes.

No-code configuration and deep integrations connect CRM records, external systems, and analytics for operational control and faster deployment.Intent detection and actionable analytics surface proactive signals and business intelligence for CX leaders and operations teams.

Kustomer IQ pricing

Conversations & task routing 10 queues/team $sla management $business rules & customer workflows

Data masking google & microsoft authentication $custom permission sets 20 sets $saml single sign-on $scim ai evaluations & conversation safeguards

Omnichannel messaging facebook 50 pages $instagram 50 accounts $whatsapp business accounts 5 accounts

Verify on the official pricing page.

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Kustomer IQ's key features

Unified customer data foundation (complete customer timeline)
Native built-in AI agents that learn and work alongside human agents
Built-in version control and testing environments for AI agent iteration and rollback
Real-time intent detection and contextual guidance for routing and agent assistance
Deep workflow integration and scalable orchestration of complex CX journeys

Kustomer IQ use cases

Automate omnichannel intake and routing of customer requests across chat, email, social and voice using Kustomer's no-code workflow builder, escalating complex cases to human agents with the full unified timeline and suggested responses to reduce handle time
Equip support teams with real-time AI agent assist that drafts replies, surfaces relevant knowledge-base articles and recommends next-best actions based on unified customer history and intent detection to increase first-contact resolution and CSAT
Leverage intent-driven analytics and conversation histories to identify friction points, automate targeted follow-ups for at-risk customers and orchestrate cross-channel remediation campaigns for measurable CX improvements and churn reduction