Customer Support

medallia.com is an AI-powered experience management platform that captures omnichannel feedback and analyzes it to provide real-time insights. It enables teams to automate issue resolution, orchestrate personalized actions, and operationalize improvements across customer and employee journeys.

Quo is a business phone system that centralizes calls, SMS, voicemails, recordings, and contact history into shared inboxes. Sona AI handles 24/7 call answering, qualification and routing, with automated tagging, summaries, CRM integrations and analytics.

Gorgias consolidates ecommerce customer messages across email, chat, SMS, social and voice into one inbox, automates up to 60% of routine support tasks with an AI agent, enables order and product actions, integrations, workflows, and reporting.

Dialpad is an AI-driven communication platform that facilitates customer interactions via voice, chat, SMS, and email. It integrates with popular apps and offers real-time insights, automated notes, and robust security features for efficient customer support.

Nextiva AI Customer Experience Platform unifies voice, video, chat, email, and social media into one interface, using XBert to automate routine interactions and route inquiries. It provides assistance, transcription, analytics, and integrates with Salesforce, HubSpot, Zendesk, Teams, and Google Work

Tidio is an AI-powered chatbot that automates customer support across live chat, email, and social media, handling up to 64% of interactions. It seamlessly integrates with help desks for human handoffs and provides analytics for performance tracking.

Eesel AI deploys autonomous agents that integrate with Zendesk, Freshdesk, Slack, Google Drive, Notion, and Shopify to automate support tickets, draft responses, research content, and handle e‑commerce queries while learning company policies from existing documents.

Canny is a customer feedback management tool that centralizes user input, streamlines feature request tracking, and integrates with project management platforms. It helps teams make informed decisions and communicate updates through customizable roadmaps and changelogs.

Re:amaze unifies email, chat, social, SMS, VoIP, video, and push into a shared inbox, uses AI to draft replies, summarize, and analyze sentiment. Real‑time dashboards, workflow macros, co‑browsing, and integrations with Shopify, Slack, Jira, Zapier enhance support and automation.

Convoso is an AI-driven call center software offering predictive, preview, and manual dialing. It features campaign management, compliance tools, and integrates with CRMs to enhance contact rates across various industries like BPO, finance, and insurance.

Voiceflow enables teams to create, test, and deploy AI‑powered conversational agents across chat, voice, phone, and web without coding. Its visual editor, real‑time collaboration, and secure deployment pipelines streamline design, evaluation, and omnichannel rollout.

HotBot is a web‑based AI hub that aggregates models such as Claude 3, GPT‑4, and Gemini, offering specialized bots for business, education, and creative tasks. It supports natural language, multimodal input, and retains conversation context for relevance.

Pylon is an AI-native support platform for B2B environments that automates communication and workflows across channels like Slack, email, and Teams. It enhances knowledge management and provides tools for account intelligence and ticket management, improving support efficiency.

Supademo records user interactions and auto‑generates guided walkthroughs for web, mobile, and desktop apps. It offers HTML cloning, screenshots, Figma integration, multi‑language voiceovers, branching logic, analytics, and CRM integration to accelerate onboarding and support sales cycles.

Glassix is an AI‑native, autonomous contact‑center platform that manages customer interactions across messaging, voice, and digital channels. It blends AI‑human co‑handling, real‑time insights, zero‑effort onboarding, continuous deployment, and seamless integration for 24/7 service.

Nofiltergpt is an AI chat tool that offers anonymous and unfiltered conversations. It ensures data security through local cloud storage and AES encryption, supports multiple languages, and provides a RESTful API for seamless integration.

Forethought is a multi‑agent AI platform automating support across chat, email, voice, Slack, and embedded apps. Its agents solve, assist, discover gaps, and triage tickets, auto‑create help‑center content, integrate with 70+ tools, and reduce agent workload while shortening resolution times.

Sendblue (iMessage for Business) provides an iMessage API and messaging platform for conversational marketing, sales outreach, and customer support, with multimedia support, automatic SMS/RCS fallback, automation tools, CRM integrations, compliance controls, and analytics.

Kayako is an AI help desk platform that automates ticket management and response workflows, offering features like AI-powered triage and omnichannel support to enhance operational efficiency and improve customer service without increasing team size.

Kore.ai Agent Platform delivers customizable AI agents for banking, healthcare, retail, and other industries. It includes multi‑agent orchestration, engineering tools, extensive data connectors, no‑code/pro‑code development, real‑time observability, secure governance, and deployable on AWS, Azure, o

Delight.ai is an AI customer experience platform that offers hyper-personalized interactions, an AI concierge, and robust communication capabilities across channels like SMS and voice, enhancing customer satisfaction and streamlining support operations for various industries.

Responso is an AI-driven helpdesk tool for e-commerce that automates up to 70% of customer inquiries, streamlines communication across platforms, and simplifies returns and refunds, while providing comprehensive reporting for enhanced service efficiency.

BoldDesk centralizes ticketing, live chat, and omnichannel messages into one inbox. An autonomous AI agent handles ~40 % of tickets, while a copilot drafts replies and suggests knowledge‑base content. Built‑in automation updates CRM, processes refunds, and speeds response times.

Capacity is an AI support automation platform providing virtual agents, agent assist, omnichannel support (chat, voice, email, SMS, web), workflow automation, a unified knowledge base, analytics, and integrations to streamline contact center and enterprise support operations.

Trainn is a no-code customer education platform for SaaS teams that uses AI to convert screen recordings into narrated videos, walkthroughs and documentation, and provides in-app tutorials, LMS features, knowledge hubs, analytics, and admin controls.

Gleap unifies customer support across channels, offering AI agents, live chat, email automation, and onboarding tools. It captures real‑time bug reports and feedback, links tickets to product roadmaps, and enables team collaboration from one dashboard.

Velaris is an AI‑native customer‑success platform that consolidates contacts, accounts and parent company data into a single view, provides predictive health scores and conversation analytics, and lets teams build automated journeys via a visual workflow builder.

Forethought automates ticket routing, classification, and resolution across chat, email, voice, and Slack. It learns from past tickets, gives real‑time agent insights, and can resolve many inquiries, reducing response time and workload.

Magai aggregates 50+ AI models into one chat, enabling engine switches mid‑conversation while preserving context. It reuses GPT instructions across models, includes an editor for drafting and editing, and offers prompt refinement, a searchable library, edits, and collaborative sharing.

Verloop.io is an innovative AI platform that delivers advanced conversational solutions for automated customer support. It improves customer experience through personalized interactions, high automation rates, operational streamlining, and efficiency boost in multiple industries.

LiveChatAI uses GPT‑4o to transform a knowledge base into a chatbot that auto‑resolves ~70 % of tickets. It imports content from sites, PDFs, Notion, YouTube, Q&A, supports 95 languages, automates booking, payments, CRM updates, and integrates with WhatsApp, Shopify, WordPress, Slack.

Quickchat AI is a tool that enables businesses to build chatbots for various purposes using GPT-3 and without coding knowledge. It integrates with messaging apps and live chat software.

Ringly.io provides AI-driven phone support for Shopify store owners, enhancing customer service with automation. It streamlines interaction management, maintains privacy, and includes tracking features for optimizing support strategies and improving customer satisfaction.

Teloz consolidates calls, chat, video, and fax into an omnichannel interface, automating routing with an ACD engine and tools like sentiment analysis. It integrates with CRM, offers real‑time analytics, and supports multi‑device sync for efficient customer service.

BetterMode is a customer community platform that facilitates engagement and support by centralizing community tools. It features modular design, AI-powered search, advanced analytics, and seamless integration, promoting accessibility and enhancing customer relationships.

24]7.ai Engagement Cloud is an AI-powered omnichannel CX platform for campaign management, conversation automation, generative AI, interaction analytics and agent assist, enabling personalized acquisition and self-service across web, chat, voice and video to improve resolution and efficiency.

Glia is an AI contact center software designed for banking and credit unions, offering 24/7 support, bilingual virtual assistants, predictive routing, and intelligent insights to enhance customer service efficiency and improve overall service quality.

DOO consolidates chat, email, WhatsApp, Instagram, and website messages into a single inbox, offering multilingual AI agents that handle text, voice, images, and files. It provides real‑time sentiment analysis, automated workflows, and analytics dashboards to improve CSAT and conversion rates.

klink.cloud centralizes live chat, messaging, and phone support into a single dashboard. AI chatbots and agents resolve up to 80 % of tickets, while real‑time analytics track response time, SLA, and CSAT. Integrates with CRMs, WhatsApp, Telegram, email, and SIP.

Kuki AI is a conversational model for brands to deploy virtual ambassadors on social platforms, enabling real‑time chat, portfolio tracking across Instagram, TikTok, and Roblox, and data‑driven optimization of audience engagement and cost per reach.

Drift is an AI chat agent that engages visitors, answers questions, qualifies leads, and routes them to reps or meetings. It reveals company details, tracks conversation metrics, and syncs with sales and marketing tools to shorten cycles and boost conversion.

Yuma AI automates e‑commerce support by routing tickets to AI agents that answer order status, returns, billing, and product queries while executing actions across Shopify, Gorgias, Zendesk, and Salesforce. Multi‑channel, policy‑guarded with real‑time dashboards for managers.

ANUMA AI is a private, local-first chat platform that uses a unified memory layer to preserve full conversation context when switching between AI models. It ensures user control and data privacy with client-side encryption, no external logging, and support for leading open-source models.

My AskAI integrates into helpdesk platforms, automatically answering up to 75 % of tickets by learning from internal docs. It supports multilingual chat, live translation, intelligent escalation, Copilot drafts, insights, API customer data, with isolated encryption.

Balto AI is a real-time contact center software that supports agents with dynamic prompts and compliance checks, scores conversations for quality assurance, and offers continuous feedback to enhance customer interactions and agent performance.

Genai is a no-code platform for creating generative AI agents that automate conversations in customer support, sales, and HR. It offers customizable solutions, multilingual support, and compliance with data security standards for seamless workflow integration.

Livex AI enhances customer interactions through AI chat, voice agents, and search, automating engagement to reduce churn and support costs. Its real-time data insights boost retention strategies, with a focus on security and compliance.

Helply is an AI customer support platform that automates tier-1 helpdesk tasks, handling billing lookups, invoice delivery, plan changes and refunds, integrating with helpdesk tools, training on uploaded docs, surfacing documentation gaps and providing operational insights.

Unthread automates Slack support workflows, converting DMs, emails, and live‑chat into tickets for IT, HR, and CS teams. It offers AI‑generated replies, a self‑learning knowledge base, SLA tracking, on‑call management, analytics, and customizable, code‑free API integrations with enterprise security.

Yonder automates tourism operator interactions with a 24/7 AI voice agent, instant chatbot, review‑generation, and personalized recommendation engine. It syncs with booking systems for real‑time data and unified reporting, and facilitates upselling and enhanced customer satisfaction.