What is Yuma?
Yuma AI automates e‑commerce customer support, integrating seamlessly with platforms such as Shopify, Gorgias, Zendesk, and Salesforce. It routes incoming tickets to AI agents that handle order status, returns, billing, exchanges, and product inquiries while executing real actions across connected systems.
The solution supports multi‑channel interactions—email, chat, and social media—maintaining consistent, on‑brand responses. With built‑in guardrails, Yuma AI ensures policy compliance and accurate resolution before escalation to human agents. Zero‑engineering setup and a dedicated account team enable quick deployment, while real‑time dashboards track automation health, accuracy, and workflow performance for CX managers, BPOs, and e‑commerce brands.
Yuma details
- Company
- Yuma AI Inc.
- Jurisdiction
- Delaware
- Built for
- Businesses and teams
- Stated compliance
- SOC 2
Compliance as stated in Yuma's own published documentation.
Yuma tech specs
- Works with
- OpenAI / GPT Anthropic / Claude
- Integrations
- Slack Salesforce Shopify Zendesk Klaviyo
Yuma pricing
Free trialYuma offers a free trial before requiring payment.
- Auto-renewal
- Yes
Verify on the official pricing page.
Start free trialYuma's key features
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Automates size and color swaps
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Integrates with Zendesk, Gorgias
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Connects to Shopify backend
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Real-time inventory verification
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Generates return labels automatically
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Creates replacement orders
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Logs actions for traceability
Yuma use cases
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Automate order status inquiries across Shopify and Zendesk, routing tickets to AI agents that fetch and deliver real‑time updates to customers
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Seamlessly process return requests in Gorgias and Salesforce, with AI agents executing refunds and updating inventory while maintaining compliance policies
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Enable managers to monitor ticket volume and AI performance through real‑time dashboards, allowing instant adjustments to routing rules and agent training
Yuma user reviews
Would you recommend Yuma?
Who is Yuma for?
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E-commerce sellers
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Customer support agents
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Help desk managers
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Digital marketers
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Strategic planners
Yuma FAQ
Is Yuma free?
Not permanently. Yuma gives you a free trial, after which a paid plan is required.
Is Yuma safe to use?
Yuma states SOC 2 compliance in its own published documentation. Yuma is operated by Yuma AI Inc., registered in Delaware.
What are the best alternatives to Yuma?
The closest alternatives to Yuma are Certainly, Zendesk Advanced AI, Forethought, Quickchat and LiveChatAI. You can compare them side by side in the alternatives section further down this page.
What does Yuma do with my data?
Its privacy policy states that personal data is not sold or shared for marketing purposes. Data may be shared with third-party service providers that help run the product.
Does Yuma auto-renew or offer refunds?
Yuma subscriptions renew automatically until you cancel.
Who made Yuma?
Yuma is built and operated by Yuma AI Inc., a company registered in Delaware.
Which AI models does Yuma use?
Yuma is built on OpenAI / GPT and Anthropic / Claude. Which models you can reach may depend on your plan.
What does Yuma integrate with?
Yuma connects with Slack, Salesforce, Shopify, Zendesk and Klaviyo.
Compliance, privacy and billing terms are as stated in each product's own published documentation and have not been independently verified by TopAI.tools.
