What is Yuma?
Yuma AI automates e‑commerce customer support, integrating seamlessly with platforms such as Shopify, Gorgias, Zendesk, and Salesforce. It routes incoming tickets to AI agents that handle order status, returns, billing, exchanges, and product inquiries while executing real actions across connected systems.
The solution supports multi‑channel interactions—email, chat, and social media—maintaining consistent, on‑brand responses. With built‑in guardrails, Yuma AI ensures policy compliance and accurate resolution before escalation to human agents. Zero‑engineering setup and a dedicated account team enable quick deployment, while real‑time dashboards track automation health, accuracy, and workflow performance for CX managers, BPOs, and e‑commerce brands.
Yuma user reviews
Would you recommend Yuma?
Yuma's key features
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Automates size and color swaps
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Integrates with Zendesk, Gorgias
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Connects to Shopify backend
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Real-time inventory verification
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Generates return labels automatically
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Creates replacement orders
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Logs actions for traceability
Yuma use cases
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Automate order status inquiries across Shopify and Zendesk, routing tickets to AI agents that fetch and deliver real‑time updates to customers
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Seamlessly process return requests in Gorgias and Salesforce, with AI agents executing refunds and updating inventory while maintaining compliance policies
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Enable managers to monitor ticket volume and AI performance through real‑time dashboards, allowing instant adjustments to routing rules and agent training
Who is it for?
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E-commerce sellers
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Customer support agents
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Help desk managers
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Digital marketers
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Strategic planners
