What is Yuma?

Yuma AI automates e‑commerce customer support, integrating seamlessly with platforms such as Shopify, Gorgias, Zendesk, and Salesforce. It routes incoming tickets to AI agents that handle order status, returns, billing, exchanges, and product inquiries while executing real actions across connected systems.

The solution supports multi‑channel interactions—email, chat, and social media—maintaining consistent, on‑brand responses. With built‑in guardrails, Yuma AI ensures policy compliance and accurate resolution before escalation to human agents. Zero‑engineering setup and a dedicated account team enable quick deployment, while real‑time dashboards track automation health, accuracy, and workflow performance for CX managers, BPOs, and e‑commerce brands.

Yuma on the web:

Yuma details

Company: Yuma AI Inc.
Jurisdiction: Delaware
Built for: Businesses and teams
Stated compliance: SOC 2

Compliance as stated in Yuma's own published documentation.

Yuma tech specs

Works with: OpenAI / GPT Anthropic / Claude
Integrations: Slack Salesforce Shopify Zendesk Klaviyo

Yuma pricing

Free trial

Yuma offers a free trial before requiring payment.

Auto-renewal: Yes

Trial, refund and renewal terms as stated in Yuma's own published documentation.

Verify on the official pricing page.

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Yuma's key features

Automates size and color swaps
Integrates with Zendesk, Gorgias
Connects to Shopify backend
Real-time inventory verification
Generates return labels automatically
Creates replacement orders
Logs actions for traceability

Yuma use cases

Automate order status inquiries across Shopify and Zendesk, routing tickets to AI agents that fetch and deliver real‑time updates to customers
Seamlessly process return requests in Gorgias and Salesforce, with AI agents executing refunds and updating inventory while maintaining compliance policies
Enable managers to monitor ticket volume and AI performance through real‑time dashboards, allowing instant adjustments to routing rules and agent training