What is Velaris?
Velaris is an AI‑native Customer Success Platform that delivers full visibility across every account, consolidating data from contacts, accounts, and parent companies into a single view. It provides predictive health scores and conversation analytics to surface churn and expansion signals in real time, allowing CS leaders and managers to prioritize risk mitigation and upsell opportunities.
Low‑touch teams can design and automate personalized customer journeys with a visual workflow builder, while high‑touch teams have access to AI‑driven insights that inform success plans and agent performance reviews. Built‑in integrations connect to 70+ tools through no‑code or custom connectors, ensuring data flows seamlessly between CRM, ticketing, and communication platforms.
Executives can generate exec‑ready dashboards for forecasting and strategic planning, and product teams can extract usage metrics for roadmap prioritization. The platform’s ISO, SOC2, and GDPR compliant architecture protects sensitive customer data while supporting cross‑functional collaboration.
Velaris details
- Company
- MANANTIAL LTD
- Jurisdiction
- England and Wales
- Built for
- Businesses and teams
- Data residency
- United Kingdom
- Stated compliance
- SOC 2, GDPR
Compliance as stated in Velaris's own published documentation.
Velaris tech specs
- Works with
- Anthropic / Claude
- Analytics
- Mixpanel Amplitude
- Integrations
- Slack Salesforce HubSpot Google Workspace Zendesk Jira
Velaris pricing
SubscriptionPricing details aren't listed here — check the official pricing page below.
- Refund window
- 0 days
- Auto-renewal
- Yes
Verify on the official pricing page.
View plansVelaris's key features
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AI account briefing overview
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Customer 360 unified view
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Timeline of activities
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Action log tasks
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Full data connectivity
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List and Kanban views
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Custom objects tracking
Velaris use cases
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Automate proactive churn‑prevention journeys using Velaris’ AI‑powered health scores, triggering personalized win‑back emails or upsell offers that cut churn by up to 15% and give managers instant executive forecast dashboards
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Build no‑code, data‑rich customer‑health dashboards that consolidate contacts, accounts and parent‑company data, allowing support teams to visualize usage metrics, predict support needs and act before issues arise
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Leverage Velaris’ conversation‑analytics AI to extract sentiment and intent from support chats, automatically tagging high‑priority tickets and feeding actionable insights into low‑touch journey automation
Velaris user reviews
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Who is Velaris for?
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Automation engineers
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Customer success managers
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Business integrators
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Data analysts
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Reporting analysts
Velaris FAQ
Is Velaris free?
No. Velaris is a paid product and requires a paid plan to use.
Is Velaris safe to use?
Velaris states SOC 2 and GDPR compliance in its own published documentation. Velaris is operated by MANANTIAL LTD, registered in England and Wales. It has a substantial audience that is independently measured month to month.
What are the best alternatives to Velaris?
The closest alternatives to Velaris are Cust.co, Intercom, CustomerIQ, 247.ai and Insight7. You can compare them side by side in the alternatives section further down this page.
What does Velaris do with my data?
Its privacy policy states that personal data is not sold or shared for marketing purposes. Data may be shared with third-party service providers that help run the product. Customer data is held in United Kingdom.
Does Velaris auto-renew or offer refunds?
Velaris subscriptions renew automatically until you cancel. It states a 0-day refund window.
Who made Velaris?
Velaris is built and operated by MANANTIAL LTD, a company registered in England and Wales.
Which AI models does Velaris use?
Velaris is built on Anthropic / Claude. Which models you can reach may depend on your plan.
What does Velaris integrate with?
Velaris connects with Slack, Salesforce, HubSpot, Google Workspace, Zendesk and Jira.
Compliance, privacy and billing terms are as stated in each product's own published documentation and have not been independently verified by TopAI.tools.
