What is capacity.com?
Capacity is an AI support automation platform that provides intelligent virtual agents, agent assist, conversational AI, and workflow automation for contact centers and enterprise support teams. The platform supports chat, voice, email, SMS and web self-service with speech recognition, branded voices, sentiment analysis, and a unified knowledge base.
Agent Assist delivers real-time coaching, AI suggestions, call and screen recording, and auto-QA to reduce handle time and boost agent productivity. Campaigns and no-code workflows automate follow-ups, escalations, scheduling, and repetitive tasks to streamline operations and reduce manual work.
Analytics and insights offer performance tracking, trend analysis, and predictive metrics to optimize interactions and resource allocation. Enterprise-grade security, role-based access, and full encryption combine with 250+ prebuilt integrations and flexible APIs to connect CRMs, helpdesks, and business systems.
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capacity.com's key features
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Intelligent virtual agents (multi-channel chat, voice, email, web self-service)
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Agent assist and live support with real-time coaching, monitoring, and AI suggestions
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Campaigns and workflows for no-code automation, triggers, and task orchestration
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Conversational AI with speech recognition, branded voices, sentiment analysis, and biometrics
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Analytics and insights for tracking performance, predictive analytics, and interaction optimization
capacity.com use cases
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Automate 24/7 omnichannel customer support using Capacity's conversational virtual agents across chat, voice, email and SMS, routing complex issues to human agents and reducing average handle time with workflow automation and a unified knowledge base
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Enable real-time agent assist and automated QA scoring with Capacity to surface relevant knowledge base articles, suggested replies and policy-compliance prompts during live interactions, boosting first-contact resolution and agent performance
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Streamline contact center operations using Capacity's workflow automation, analytics and integrations to auto-triage tickets, sync CRM data, trigger follow-up workflows and measure KPIs for continuous process improvement
Who is it for?
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Contact center managers
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Enterprise support teams
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Customer service agents
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It support staff
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Business operations managers
