Top Medallia Alternatives in 2026
No user reviews yet Subscriptionmedallia.com is an AI-powered experience management platform that captures omnichannel feedback and analyzes it to provide real-time insights. It enables teams to automate issue resolution, orchestrate personalized actions, and operationalize improvements across customer and employee journeys.
Best 5 Medallia Alternatives:
29 Medallia Alternatives & Competitors
Tool
Pricing
Rating
Popularity
Compare
#1
247.ai
AI-powered omnichannel customer engagement, automation, analytics for contact centers
Freemium
No reviews yet
28 popularity
▲ +15.9% MoM
#2
Intercom
Provide self-service support with AI-powered chatbots
Free trial
75%
20 reviews
52 popularity
▼ -5.8% MoM
#3
Nextiva
Automates customer interactions via AI, unifying voice, chat, and email.
Freemium
from $15/mo
70%
30 reviews
42 popularity
▼ -5.0% MoM
#4
Kustomer IQ
AI-driven unified CRM for automated, contextual omnichannel customer support
N/A
from 10 queues/team $sla management $business rules & customer workflows
No reviews yet
26 popularity
▲ +24.7% MoM
#5
Re:amaze
AI-driven unified inbox automates responses and summarizes support chats
Free trial
from $29/mo
78.6%
14 reviews
38 popularity
▼ -13.2% MoM
App
AI-powered omnichannel customer service automation, routing, and agent assistance
Free trial
100%
1 review
68 popularity
▼ -6.3% MoM
#7
Voiceflow
Create and deploy AI-driven conversational agents across multiple channels.
Free
from $50/mo
75%
20 reviews
36 popularity
▼ -5.8% MoM
#8
Richpanel
Unified multichannel customer support automation and analytics
Free trial
100%
1 review
37 popularity
▲ +21.6% MoM
#9
ClientZen
AI-driven aggregation and tagging of customer feedback for actionable insights
Freemium
from $240/mo
100%
1 review
5 popularity
▲ +30.9% MoM
#10
Gorgias
AI-powered unified ecommerce support and sales inbox automation
Free trial
from $10/mo
73.3%
30 reviews
48 popularity
▼ -4.6% MoM
#11
Zefi.ai
Aggregate, tag, and analyze feedback with AI for instant insights
Freemium
100%
1 review
19 popularity
▼ -10.0% MoM
#12
Octocom
AI-driven omnichannel support automating tickets, upselling, and tracking
Subscription
from $100/mo
40%
5 reviews
24 popularity
▼ -1.2% MoM
#13
Knowmax
AI-enabled knowledge base delivering contextual answers instantly.
Freemium
No reviews yet
17 popularity
#14
Enterpret
Aggregate, AI-annotate, and contextualize customer feedback instantly
Freemium
No reviews yet
27 popularity
▲ +17.1% MoM
#15
Eclipse AI
Automate feedback analysis, uncover insights, predict KPI trends with AI
Freemium
100%
2 reviews
▼ -100.0% MoM
#16
merge.dev
AI-powered conversational platform automating lead capture and customer support
Freemium
No reviews yet
36 popularity
▼ -1.3% MoM
AI-driven multi-channel customer communication
Freemium
from $99/mo
100%
1 review
24 popularity
▼ -27.6% MoM
#18
Collab.com
AI‑driven platform centralizes channels, automates interactions, enhances agent productivity.
Free
No reviews yet
17 popularity
▼ -6.3% MoM
#19
Teloz
AI-driven omnichannel communication, automated routing, and virtual agent support
Paid
from $10.99 mo.
No reviews yet
26 popularity
▲ +9.6% MoM
#20
Forethought
Automate ticket routing and resolution across channels using AI
Freemium
No reviews yet
30 popularity
▼ -5.7% MoM
#21
Cognigy
AI agents automate customer interactions across voice, chat, and messaging.
Freemium
62.5%
8 reviews
28 popularity
▼ -6.3% MoM
#22
CXCortex
Optimize customer service strategies with AI-driven analytics
Free trial
from $0.02
100%
1 review
#23
CX Genie
Automate tasks and optimize customer interactions
Freemium
from $14.99/mo
No reviews yet
16 popularity
▲ +74.9% MoM
App
#24
Powered_By
Automate omnichannel customer interactions using AI-trained, brand-tuned agents
N/A
from $299/mo
No reviews yet
0 popularity
▼ -36.4% MoM
#25
Siena AI
Seamless omnichannel customer support and issue resolution
Freemium
No reviews yet
23 popularity
▲ +7.6% MoM
#26
DigitalGenius
AI-powered agent automates e‑commerce support, handling orders, refunds, and shipping
Paid
from $39.95
50%
1 review
25 popularity
#27
afiniti.com
Personalize customer interactions with AI-driven data analytics
Freemium
100%
1 review
20 popularity
▲ +10.9% MoM
#28
ConvoZen.ai
Deploy AI conversational agents for omnichannel customer engagement and insights
Freemium
No reviews yet
15 popularity
▲ +4.9% MoM
#29
Gleap.io
AI-powered platform centralizes support, automates tickets, informs roadmap
Freemium
from $39/mo
No reviews yet
31 popularity
▲ +1.6% MoM
Also listed in:
Customer support
Knowledge base management
Omnichannel Inbox
Communication Monitoring
Omnichannel chatbot
Sentiment analysis
Frequently Asked Questions
Yes, 24 of the 29 alternatives listed here offer a free plan, including 247.ai, Intercom, Nextiva.
CX Genie is the fastest-growing Medallia alternative here, with traffic up 75% month over month.