What is Knowmax?
Knowmax is an AI-powered knowledge management platform that offers omnichannel capabilities and custom experiences for industries such as telecom, banking, insurance, e-commerce, media, healthcare, travel, automotive, and utilities. It provides decision trees, a knowledge base, visual guides, and visual assistance to simplify complex SOPs and workflows. It also enables the creation of self-help guides and offers a no-code cognitive decision tree to integrate with CRM and deliver faster and personalized resolutions. Knowmax helps reduce learn curve, errors, and AHT while increasing CSAT and FCR. It offers a Google-like search engine that provides access to relevant knowledge across touchpoints instantly.
â Key features
Knowmax core features and benefits include the following:
- âī¸ Decision tree.
- âī¸ Knowledge base.
- âī¸ Visual guides.
- âī¸ Visual assistance.
- âī¸ Self-help guides.
âī¸ Use cases & applications
- âī¸ Simplifying complex SOPs and workflows.
- âī¸ Creating self-help guides.
- âī¸ Integrating with CRM for faster and personalized resolutions.
đââī¸ Who is it for?
Knowmax can be useful for the following user groups:
âšī¸ Find more & support
You can also find more information, get support and follow Knowmax updates on the following channels:
- Knowmax Website (Login/Sign up)
- Youtube
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