What is Knowmax?
Knowmax is an AI-powered knowledge management platform that offers omnichannel capabilities and custom experiences for industries such as telecom, banking, insurance, e-commerce, media, healthcare, travel, automotive, and utilities. It provides decision trees, a knowledge base, visual guides, and visual assistance to simplify complex SOPs and workflows. It also enables the creation of self-help guides and offers a no-code cognitive decision tree to integrate with CRM and deliver faster and personalized resolutions. Knowmax helps reduce learn curve, errors, and AHT while increasing CSAT and FCR. It offers a Google-like search engine that provides access to relevant knowledge across touchpoints instantly.
⭐ Knowmax Core features
- ✔️ Decision tree
- ✔️ Knowledge base
- ✔️ Visual guides
- ✔️ Visual assistance
- ✔️ Self-help guides