What is Octocom?

Octocom is an AI‑first customer support platform designed for e‑commerce businesses. It integrates directly with help desks such as Zendesk and Gorgias while staying in sync with product catalogs, discounts, and orders from major e‑commerce platforms.

The solution delivers omnichannel support across email, Instagram, Messenger, WhatsApp, and SMS, automatically resolving about 90 % of tickets and routing complex cases to human agents with full context. Octocom provides AI‑powered product recommendations, upselling, and order‑tracking features, and it supports more than 100 languages for global customers.

Octocom details

Company: Octocom LTD
Jurisdiction: United Kingdom
Built for: Businesses and teams
Stated compliance: GDPR

Compliance as stated in Octocom's own published documentation.

Octocom tech specs

Payment Processors: Stripe PayPal Braintree Adyen
Analytics: Google Analytics
Integrations: Slack Shopify Zendesk WhatsApp Mailchimp Klaviyo

Octocom pricing

Subscription

Basic $100/mo

Advanced $200/mo

$100/mo is pricier than most for Omnichannel chatbot median $25/mo

Most Omnichannel chatbot tools start between $9.50 and $40.50 a month.

Verify on the official pricing page.

View plans

Octocom's key features

Personalized product recommendations
Accurate product comparisons
Swift answers to queries
Natural human-like conversation
Multilingual support, 100+ languages
Real-time 24/7 assistance
Seamless e-commerce platform integration

Octocom use cases

Automate 90 % of support tickets across email, Instagram, Messenger, and WhatsApp, slashing response times and letting agents focus on complex inquiries
Integrate Octocom with your Zendesk and e‑commerce catalog to deliver instant AI product recommendations and upsells, boosting average order value without extra coding
Enable multilingual order tracking through a unified bot on SMS and WhatsApp, giving customers real‑time updates in 100+ languages and cutting support volume