What is merge.dev?

get touch delivers an AI chatbot and conversational AI platform for lead generation and customer support. It automates responses and captures leads via web chat, contact forms, and messaging channels. The tool integrates with CRMs like Salesforce and HubSpot and with Zapier for workflow automation and data sync. It supports omnichannel messaging across web, mobile, Facebook Messenger, WhatsApp, and SMS. Built-in analytics, conversation history, and lead scoring enable reporting and conversion tracking for sales, marketing, and support teams. Customizable workflows and templates allow teams to route inquiries, escalate tickets, and export interaction data for CRM and BI tools.

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merge.dev's key features

AI chatbot and conversational AI platform
Automated responses and lead capture via web chat, contact forms, and messaging channels
Integrations with CRMs (Salesforce, HubSpot) and Zapier for workflow automation and data sync
Omnichannel messaging across web, mobile, Facebook Messenger, WhatsApp, and SMS
Built-in analytics, conversation history, lead scoring, and customizable workflows/templates for routing, escalation, and data export

merge.dev use cases

Automate website and messaging lead capture with Get Touch's AI chatbot, qualify prospects using built-in lead scoring, and automatically push enriched leads to your CRM or Zapier for instant follow-ups without any coding
Deliver omnichannel customer support across web chat, WhatsApp, Messenger and SMS using Get Touch, route conversations with customizable workflows, escalate to human agents and retain full conversation history and analytics for quality control
Run personalized re-engagement and sales workflows by segmenting leads based on conversation data and analytics in Get Touch, trigger targeted automations via CRM integrations or Zapier to increase conversions and streamline outreach