What is Enterpret?

Enterpret is an AI‑driven customer feedback platform that aggregates data from over 50 sources, including tickets, reviews, and surveys, into a real‑time unified view. It uses adaptive taxonomy to automatically classify feedback into customizable themes that evolve with ongoing signals, reducing manual tagging time.

The Customer Knowledge Graph links each feedback item to its related product, revenue, and customer profile, enabling contextual analysis. Integrated data enrichment workflows standardize fields and extract deeper insights, while Wisdom AI dashboards reveal trends, drivers, and shifts as they occur.

AI agents and workflow connectors automatically detect issues, trigger context‑rich alerts, and close the loop with personalized follow‑ups or task creation in tools like Jira and Linear. The platform supports real‑time querying of insights via natural language, allowing product, CX, and support teams to prioritize actions based on the latest customer voice.

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Enterpret's key features

Unify feedback from every source
Adaptive taxonomy classification of feedback
Customer context graph integration
AI agents automate resolutions
Real-time anomaly and sentiment detection
Context-aware drafting of responses

Enterpret use cases

Quickly surface product pain points from multi‑channel customer feedback, automatically flagging high‑priority issues in Jira and routing them to the relevant engineering sprint using Enterpret’s AI taxonomy and alert system.
Build a dynamic customer knowledge graph that links feedback sentiment to revenue metrics, enabling data‑driven pricing and feature prioritization with real‑time dashboards and enriched workflows.
Automate sentiment‑based email triage, converting open‑ended survey responses into actionable tasks in Jira and generating concise natural‑language insights for executive briefings, all without manual tagging.