What is Response cx?

ResponseCX automates up to 80 % of customer experience and operations workflows using autonomous AI agents with write‑access to order, subscription, and finance systems. The platform pulls real‑time data from commerce, support, logistics, and finance tools through native integrations with Shopify, Gorgias, Zendesk, Recharge, and over 40 additional connectors.

AI agents can cancel orders, issue refunds, swap subscriptions, and update records via secure APIs, while each action is logged in an audit trail for compliance and transparency. Deployment requires no engineering staff; setup involves mapping existing SOPs, configuring approval thresholds, and going live within two weeks.

The system tracks performance metrics, enabling scaling from 1 k to 100 k tickets without adding headcount. ResponseCX provides a console to monitor ticket resolution in seconds, reducing average handling time from minutes to seconds. The solution supports enterprise‑grade security, including SOC 2 Type II compliance, and can be integrated into existing e‑commerce and support stacks with minimal disruption.

Response cx pricing Subscription

Pay-per-outcome $2.00 per autonomous outcome

Core automate $35000/yr

Suite $80000/yr

Enterprise $280000/yr

Order care $500–$1500/mo

Subscription care $500–$1500/mo

Warranty agent $500–$1500/mo

Verify on the official pricing page.

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Response cx's key features

Write-access AI agents
80% workflow automation
Real-time order context
Full audit trail logging
Native integrations 40+ tools
Configurable rule-based playbooks

Response cx use cases

Automate 80% of order fulfillment and refund processing for Shopify stores using ResponseCX’s autonomous AI agents, eliminating manual ticket handling while maintaining real‑time audit logs
Seamlessly integrate Gorgias and Zendesk tickets with ResponseCX to resolve customer queries in real‑time, with each action securely logged for compliance
Use ResponseCX’s 40+ connectors to sync Recharge subscriptions, Shopify inventory, and ERP systems, creating a unified, self‑healing eCommerce workflow that cuts operational overhead