What is Fini?
Fini AI delivers an AI‑powered support agent that resolves about 80 % of inbound customer queries without human intervention, improving CSAT by roughly 10 % and cutting support costs by 50 %. The agent, named Sophie, operates 24/7, learns from each interaction, and can execute real actions such as refunds, account updates, and card cancellations through proprietary AI flows.
Fini AI integrates natively with major help desk platforms—including Zendesk, Intercom, Front, Livechat, Salesforce, HubSpot, and Slack—allowing deployment within minutes. It is built on native reasoning models, eliminating hallucinations and ensuring 98 % accuracy, and it complies with SOC II, GDPR, ISO, PCI, and HIPAA data‑privacy standards.
Fini pricing Freemium
Verify on the official pricing page.
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Fini's key features
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Auto-ingests docs, tickets, knowledge
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Real-time conflict resolution
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Continuous adaptive learning loop
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Automated QA feedback validation
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Real-time safety checks, PII masking
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LLM Supervisor orchestrates actions
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Query-writing AI search retrieval
Fini use cases
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Handle routine refund requests 24/7 via Zendesk chatbot, freeing agents to focus on complex cases while maintaining 98% accuracy and data‑privacy compliance.
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Automate order updates and cancellations in Salesforce, reducing support tickets by 50% and boosting CSAT by ~10% with real‑time proactive analytics.
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Integrate with Slack to provide instant self‑serve support and proactive issue alerts, cutting response time and streamlining cross‑department communication.
Who is it for?
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Business strategists
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Digital marketers
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Customer success managers
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E-commerce sellers
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Content creators
