What is Stonly?
Stonly is a comprehensive knowledge management platform designed to enhance customer service efficiency by facilitating self-service solutions. It enables the creation of interactive guides and articles that help customers resolve issues without overwhelming them.
Stonly's AI-driven process automation empowers support agents to follow complex procedures seamlessly, addressing tickets quickly and accurately. With functionalities such as ticket summarization and resolution path suggestions, agents can work more effectively, promoting higher first-touch resolution rates and significantly reducing support ticket volumes.
Integrations with popular platforms like Zendesk and Salesforce streamline workflows, while features such as user analytics and multimedia editing enhance knowledge management. Stonly prioritizes ease of use for both customers and support teams, allowing for scalable management of knowledge resources while optimizing operational efficiency across diverse industries.
Stonly details
- Jurisdiction
- France
- Built for
- Businesses and teams
- Data residency
- France, United States, United Kingdom
Stonly tech specs
- Integrations
- Zapier Salesforce Zendesk
Stonly pricing
FreemiumStonly offers a free plan with paid upgrades available.
- Auto-renewal
- Yes
Verify on the official pricing page.
View plansStonly's key features
-
Interactive guide creation
-
AI-driven process automation
-
Ticket summarization
-
Integration with platforms like Zendesk and Salesforce
-
User analytics and multimedia editing
Stonly use cases
-
Create interactive step-by-step troubleshooting guides with Stonly that empower customers to solve their own issues, reducing the need for support inquiries and enhancing user satisfaction
-
Use Stonly's AI-driven process automation to assist support agents in navigating complex ticket resolutions, enabling them to resolve issues more efficiently and improve first-touch resolution rates
-
Analyze user interactions with Stonly's analytics features to identify common customer issues, tailoring knowledge base content for proactive support and significantly lowering overall support ticket volumes
Stonly user reviews
Based on 1 review, 0% of users recommend Stonly.
Disliked for
Would you recommend Stonly?
Who is Stonly for?
-
Knowledge workers
-
Support technicians
-
Self-service clients
-
Automation engineers
-
Content developers
Stonly FAQ
Is Stonly free?
Partly. Stonly has a free plan with usage limits, and paid plans unlock the full feature set.
What are the best alternatives to Stonly?
The closest alternatives to Stonly are Zendesk Advanced AI, Knowmax, Help Center, Document360 2.0 and LiveChatAI. You can compare them side by side in the alternatives section further down this page.
What does Stonly do with my data?
Its privacy policy states that personal data is not sold or shared for marketing purposes. Data may be shared with third-party service providers that help run the product. Customer data is held in France, United States, United Kingdom.
Does Stonly auto-renew or offer refunds?
Stonly subscriptions renew automatically until you cancel.
Does Stonly have an API?
Yes. Stonly offers an API, so you can call it from your own applications instead of using the interface directly.
What does Stonly integrate with?
Stonly connects with Zapier, Salesforce and Zendesk.
Compliance, privacy and billing terms are as stated in each product's own published documentation and have not been independently verified by TopAI.tools.
