What is Univw.AI?
Univw is a cloud‑based CRM designed for start‑ups and small businesses, offering custom dashboards, reports, and analytics to track key call‑center metrics. It includes automated call quality assurance, script adherence monitoring, and AI‑driven coaching for agents.
The platform supports external automations such as email triggers, webhooks, and Zapier integrations for data import from Google, Facebook, LinkedIn, and other marketing sources. A resource‑hierarchy data‑access model limits user permissions to the necessary information, enhancing security and efficiency.
Integrated cloud telephony enables click‑to‑call, call recording, and transcription for deeper insight, while a flexible workflow engine automates task creation, assignment, and progress tracking. Data lake and visualization tools merge transactional, call, chat, and geolocation data to provide actionable business insights.
Univw.AI pricing Free
Verify on the official pricing page.
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Univw.AI's key features
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Custom Dashboards Analytics
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Automated Call QA
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External Automation via Emails
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AI-Powered Agent Coaching
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Intelligent Notes Summaries
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Lead Opportunity Management
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Task Activity Tracking
Univw.AI use cases
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Track real‑time call metrics and agent performance on custom dashboards, instantly flagging SLA breaches and triggering AI‑driven coaching prompts to improve customer satisfaction
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Automate lead nurturing workflows by integrating email and Zapier triggers with cloud telephony click‑to‑call, routing every inquiry to the right agent and logging interactions in the data lake for analysis
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Deploy scripted sales conversations with AI‑based QA and adherence monitoring, ensuring every interaction follows compliance guidelines while gathering analytics for continuous improvement
Who is it for?
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Startup founders
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Sales managers
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Business analysts
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Crm administrators
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Telephony engineers
