What is Inkeep?

Inkeep is an AI agent platform that enables customer operations teams to create agents that act across existing systems. The platform offers pre‑built and custom agents for support, knowledge base search, and enterprise search using Retrieval-Augmented Generation (RAG).

Users can deploy agents in Zendesk, Salesforce, Slack, and web chat, with AI‑suggested responses and context‑aware drafts to accelerate Tier 2 and Tier 3 ticket resolution. Automation capabilities allow agents to trigger downstream actions—such as creating Linear tickets, updating documentation, or closing support tickets—streamlining repetitive workflows.

Development teams can build or customize agents visually with the no‑code builder or programmatically through a TypeScript SDK, with full 2‑way synchronization between UI and code. The platform includes built‑in security features, intelligent audits, AI‑driven reporting, PII filtering, and granular authentication and permission controls.

Inkeep pricing Freemium

Scale $600/mo

Blog team $750/mo

Verify on the official pricing page.

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Inkeep's key features

Connect content from docs and KB
Build agents with no-code visual builder
Integrate apps and APIs for actions
Generate gap reports on friction points
In-app product copilot performs actions
Escalate to human support
Unified knowledge base powered assistants

Inkeep use cases

Accelerate Zendesk support by deploying Inkeep’s no‑code AI agent that automatically classifies tickets, suggests resolutions, and routes them to the right team, cutting resolution time and freeing agents for complex issues.
Enable real‑time knowledge discovery in Slack with an Inkeep chatbot that pulls context‑aware answers from Salesforce and web chat archives, applies PII filtering, and delivers concise, secure responses to users.
Create a unified enterprise search experience by integrating Inkeep’s RAG‑based assistant across Salesforce, web chat, and Slack, providing instant, compliance‑checked summaries and automating follow‑up actions to streamline workflows.