What is Aidbase?

Aidbase is an AI‑powered support platform that bundles an intelligent chatbot, a knowledge base, ticket forms, and a unified email inbox into a single ecosystem. It automatically trains on your documents, website content, PDFs, and video transcripts to answer user queries around the clock.

Custom branding, colors, logos, and support personas let you match the interface to your brand without code. Integrated SDKs, APIs, and webhooks connect the chatbot, ticketing, and email flow to tools like Discord, Slack, Shopify, WordPress, Zapier, and Webflow.

Aidbase on the web:

Aidbase details

Company: Highware Solutions (Highware GmbH)
Jurisdiction: Switzerland
Built for: Individuals
Data residency: Processed at the Company's operating offices and in any other places where the parties involved in the processing are located.
Stated compliance: GDPR

Compliance as stated in Aidbase's own published documentation.

Aidbase tech specs

Works with: OpenAI / GPT
Integrations: Zapier Slack Discord Shopify WordPress Webflow WhatsApp

Aidbase pricing

Subscription

Standard €29/mo

Pro €39/mo

Expert €199/mo

$29/mo is about average for Omnichannel Inbox median $28.50/mo

Most Omnichannel Inbox tools start between $8.25 and $39.96 a month.

Free trial: 7 days
Refund window: 2 days
Auto-renewal: Yes

Trial, refund and renewal terms as stated in Aidbase's own published documentation.

Verify on the official pricing page.

View plans

Aidbase's key features

AI chatbot trained on data
Custom ticket form builder
Unified email inbox handling
FAQ knowledge base search
Webhooks integration support
No-code deployment
GDPR compliant data storage

Aidbase use cases

Create an integrated customer support hub that automatically trains on product manuals, video tutorials, and internal documents, enabling an AI chatbot to answer user queries instantly while routing unresolved issues to the ticketing system
Seamlessly embed the AI support bot into Slack and Shopify via API/Webhook integrations, so customers can receive real‑time assistance and place orders without leaving their workflow
Set up a GDPR‑compliant inbox that aggregates emails, forms, and chat messages, automatically categorizes tickets, and uses AI to suggest solutions, reducing response time and improving compliance