What is Cohere?
Coher is an AI tool that helps customer service teams scale their support without increasing their headcount. It can automate resolution of up to 60% of tickets and provide instant, personalized answers on multiple channels. It uses advanced analytics to understand and anticipate customer trends and identify potential content gaps. Coher's AI extracts knowledge from support articles and previous conversations to give accurate answers to customers. It also helps drive ROI by providing self-service options and optimizing the customer flow.
â Cohere key features & benefits
Cohere offers a variety of features and benefits that make it a top choice for various users. These are some of the key features:
- âī¸ Automate resolution of up to 60% of tickets.
- âī¸ Provide instant, personalized answers on multiple channels.
- âī¸ Use advanced analytics to understand and anticipate customer trends.
- âī¸ Identify potential content gaps.
- âī¸ Extract knowledge from support articles and previous conversations.
âī¸ Cohere use cases and applications
- Automate ticket resolution and reduce response time.
- Provide personalized answers on multiple channels.
- Optimize customer flow and drive ROI with self-service options.
đââī¸ Who uses Cohere?
Cohere is used by and benefiting different user groups including but not limited to some of the following users:
âšī¸ Find more & support
You can also find more information, get support and follow Cohere updates on the following channels:
- Cohere Website (Login/Sign up)
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