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What is Cohere?

Coher is an AI tool that helps customer service teams scale their support without increasing their headcount. It can automate resolution of up to 60% of tickets and provide instant, personalized answers on multiple channels. It uses advanced analytics to understand and anticipate customer trends and identify potential content gaps. Coher's AI extracts knowledge from support articles and previous conversations to give accurate answers to customers. It also helps drive ROI by providing self-service options and optimizing the customer flow.

Details

Pricing: Contact Edit tool

Tagged: Customer Support Automation

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Cohere Core features

  • ✔️ Automate resolution of up to 60% of tickets
  • ✔️ Provide instant, personalized answers on multiple channels
  • ✔️ Use advanced analytics to understand and anticipate customer trends
  • ✔️ Identify potential content gaps
  • ✔️ Extract knowledge from support articles and previous conversations

Cohere use case ideas

  1. Automate ticket resolution and reduce response time.
  2. Provide personalized answers on multiple channels.
  3. Optimize customer flow and drive ROI with self-service options.
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