What is tryvium ai?

tryvium is a Microsoft Teams‑based Contact Center platform that delivers AI‑driven routing, virtual assistant, and agent‑assist capabilities. It enables instant, intent‑based ticket routing, language detection, and sentiment monitoring to connect customers with the right agent quickly.

Built‑in virtual assistants support self‑service across chat, voice, and web, with multilingual translation and knowledge‑base integration from SharePoint or FAQ feeds. The unified Agent Console within Teams consolidates chat, call, and video interactions, offering real‑time language translation, emotion detection, and dynamic knowledge‑base assistance.

Real‑time analytics and PowerBI integration provide metrics on agent productivity, first‑contact resolution, and SLA compliance, allowing continuous optimization. tryvium integrates with over 100 native ITSM platforms, including ServiceNow, Salesforce, and Zendesk, streamlining workflows and reducing administrative effort.

tryvium ai pricing Subscription

Agent license $28/mo

Verify on the official pricing page.

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tryvium ai's key features

Teams-based contact center platform
AI-driven virtual assistant self-service
Intelligent AI routing engine
Real-time analytics & sentiment alerts
100+ native integrations with ITSM
Multi-language chat translation

tryvium ai use cases

Automate ticket routing in Teams using tryvium’s AI intent classification to route customer queries to the correct support tier, boosting first‑time resolution rates
Enable multilingual support with tryvium’s translation chatbot so agents can handle Spanish, French, and Mandarin tickets within Teams, improving global customer satisfaction
Leverage real‑time sentiment monitoring and agent analytics in tryvium to identify training needs and reduce average handle time in a Teams‑based contact center