What is Toum AI?
toumai is a multilingual voice AI platform for contact centers and CX teams, combining voice agents, speech analytics, and developer tools.
Build, deploy, and orchestrate autonomous voice agents across languages, dialects, and cultures with agent orchestration tools that handle inbound and outbound conversations and lead qualification.
Speech-to-text and text-to-speech capabilities deliver transcription and natural-sounding voices, while analytics extract sentiment, topics, compliance risks, and performance metrics.
APIs, SDKs, and pre-built connectors for Salesforce, Genesys, Avaya, Vocalcom and 30+ platforms enable integration with existing workflows and CRM systems.
Flexible deployment options include cloud, on-premise, and fully on-device configurations, with enterprise security features such as end-to-end encryption, automatic PII removal, and role-based access controls.
Typical use cases include call monitoring, automated customer support, quality assurance, compliance monitoring, and multilingual customer experience optimization.
The platform targets developers, operations, and CX leaders seeking scalable voice automation, real-time conversation intelligence, and centralized management of multilingual voice interactions.
Toum AI tech specs
- Integrations
- Salesforce
Toum AI pricing
Free trialToum AI offers a free trial before requiring payment.
Verify on the official pricing page.
Start free trialToum AI's key features
-
Autonomous multilingual voice agents with agent orchestration for inbound/outbound conversations and lead qualification
-
Speech-to-text and text-to-speech for transcription and natural-sounding voices
-
Speech analytics extracting sentiment, topics, compliance risks, and performance metrics
-
APIs, SDKs, and pre-built connectors for Salesforce, Genesys, Avaya, Vocalcom, and 30+ platforms
-
Flexible deployment (cloud, on-premise, fully on-device) with end-to-end encryption, automatic PII removal, and role-based access controls
Toum AI use cases
-
Automate multilingual contact center interactions using Toumai's autonomous voice agents with speech-to-text and text-to-speech, integrating via APIs/SDKs to deflect high-volume calls, reduce wait times and sync customer data with your CRM
-
Monitor customer sentiment, topics and compliance in real time by deploying Toumai's conversation analytics to trigger alerts, generate multilingual reports and coach agents for improved CX
-
Orchestrate hybrid voice workflows that hand off smoothly between AI agents and live agents using Toumai's voice agent orchestration and on-device deployment for low-latency, privacy-preserving automation across global contact centers
Toum AI user reviews
Would you recommend Toum AI?
Who is Toum AI for?
-
Voice developers
-
Platform engineers
-
Data analysts
-
Contact center managers
-
Operations teams
Toum AI FAQ
Is Toum AI free?
Not permanently. Toum AI gives you a free trial, after which a paid plan is required.
What are the best alternatives to Toum AI?
The closest alternatives to Toum AI are Voice.ai, Deepgram Voice AI, Voiceflow, Cognigy and BlandAI. You can compare them side by side in the alternatives section further down this page.
Does Toum AI have an API?
Yes. Toum AI offers an API, so you can call it from your own applications instead of using the interface directly.
What does Toum AI integrate with?
Toum AI connects with Salesforce.
