What is Toum AI?

toumai is a multilingual voice AI platform for contact centers and CX teams, combining voice agents, speech analytics, and developer tools.

Build, deploy, and orchestrate autonomous voice agents across languages, dialects, and cultures with agent orchestration tools that handle inbound and outbound conversations and lead qualification.

Speech-to-text and text-to-speech capabilities deliver transcription and natural-sounding voices, while analytics extract sentiment, topics, compliance risks, and performance metrics.

APIs, SDKs, and pre-built connectors for Salesforce, Genesys, Avaya, Vocalcom and 30+ platforms enable integration with existing workflows and CRM systems.

Flexible deployment options include cloud, on-premise, and fully on-device configurations, with enterprise security features such as end-to-end encryption, automatic PII removal, and role-based access controls.

Typical use cases include call monitoring, automated customer support, quality assurance, compliance monitoring, and multilingual customer experience optimization.

The platform targets developers, operations, and CX leaders seeking scalable voice automation, real-time conversation intelligence, and centralized management of multilingual voice interactions.

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Toum AI's key features

Autonomous multilingual voice agents with agent orchestration for inbound/outbound conversations and lead qualification
Speech-to-text and text-to-speech for transcription and natural-sounding voices
Speech analytics extracting sentiment, topics, compliance risks, and performance metrics
APIs, SDKs, and pre-built connectors for Salesforce, Genesys, Avaya, Vocalcom, and 30+ platforms
Flexible deployment (cloud, on-premise, fully on-device) with end-to-end encryption, automatic PII removal, and role-based access controls

Toum AI use cases

Automate multilingual contact center interactions using Toumai's autonomous voice agents with speech-to-text and text-to-speech, integrating via APIs/SDKs to deflect high-volume calls, reduce wait times and sync customer data with your CRM
Monitor customer sentiment, topics and compliance in real time by deploying Toumai's conversation analytics to trigger alerts, generate multilingual reports and coach agents for improved CX
Orchestrate hybrid voice workflows that hand off smoothly between AI agents and live agents using Toumai's voice agent orchestration and on-device deployment for low-latency, privacy-preserving automation across global contact centers