What is Risotto?

Risotto is an AI‑powered help desk that automates first‑level support across IT, HR, legal, finance, engineering, and security teams. It handles ticket triage, context‑aware troubleshooting, and end‑to‑end resolution without requiring a new portal, keeping employees in their familiar communication channels such as Slack, email, or GSuite.

Integrated with common ticketing systems (Jira, Freshservice, ServiceNow), IAM and IGA platforms, Confluence, Notion, and other knowledge bases, Risotto pulls and blends information in real time to provide accurate answers. The platform supports rapid access provisioning, automated approval workflows, and audit‑ready logs, enabling secure, time‑bound permission management.

Risotto on the web:

Risotto details

Company: ACA Projects Inc
Built for: Businesses and teams

Risotto tech specs

Integrations: Slack Zendesk Jira

Risotto pricing

Paid

Startup plan $1250/m (paid annually)

Enterprise custom and scalable for you

Auto-renewal: Yes

Trial, refund and renewal terms as stated in Risotto's own published documentation.

Verify on the official pricing page.

View plans

Risotto's key features

Handles tier‑1 requests in chat
Routes complex tickets automatically
Searches knowledge bases context‑aware
Auto‑creates knowledge base articles
Logs requests as trackable tickets
Automates approvals and access provisioning

Risotto use cases

Automatically triage and resolve common IT support tickets directly within Slack, pulling context from ServiceNow and the internal knowledge base to cut average first‑level response time
Seamlessly provision new hires through HR chat interfaces, leveraging role‑based IAM integrations and pre‑built onboarding knowledge articles to speed up onboarding and compliance checks
Detect and triage security incidents in real time via chat, using AI to pull relevant logs, auto‑escalate to the SOC, and recommend remediation steps based on integrated security knowledge bases