What is Risotto?
Risotto is an AI‑powered help desk that automates first‑level support across IT, HR, legal, finance, engineering, and security teams. It handles ticket triage, context‑aware troubleshooting, and end‑to‑end resolution without requiring a new portal, keeping employees in their familiar communication channels such as Slack, email, or GSuite.
Integrated with common ticketing systems (Jira, Freshservice, ServiceNow), IAM and IGA platforms, Confluence, Notion, and other knowledge bases, Risotto pulls and blends information in real time to provide accurate answers. The platform supports rapid access provisioning, automated approval workflows, and audit‑ready logs, enabling secure, time‑bound permission management.
Risotto pricing Paid
Verify on the official pricing page.
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Risotto's key features
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Handles tier‑1 requests in chat
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Routes complex tickets automatically
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Searches knowledge bases context‑aware
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Auto‑creates knowledge base articles
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Logs requests as trackable tickets
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Automates approvals and access provisioning
Risotto use cases
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Automatically triage and resolve common IT support tickets directly within Slack, pulling context from ServiceNow and the internal knowledge base to cut average first‑level response time
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Seamlessly provision new hires through HR chat interfaces, leveraging role‑based IAM integrations and pre‑built onboarding knowledge articles to speed up onboarding and compliance checks
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Detect and triage security incidents in real time via chat, using AI to pull relevant logs, auto‑escalate to the SOC, and recommend remediation steps based on integrated security knowledge bases
Who is it for?
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Knowledge workers
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Support agents
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System administrators
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Automation engineers
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Slack teams
