What is Risotto?
Risotto is an AI‑powered help desk that automates first‑level support across IT, HR, legal, finance, engineering, and security teams. It handles ticket triage, context‑aware troubleshooting, and end‑to‑end resolution without requiring a new portal, keeping employees in their familiar communication channels such as Slack, email, or GSuite.
Integrated with common ticketing systems (Jira, Freshservice, ServiceNow), IAM and IGA platforms, Confluence, Notion, and other knowledge bases, Risotto pulls and blends information in real time to provide accurate answers. The platform supports rapid access provisioning, automated approval workflows, and audit‑ready logs, enabling secure, time‑bound permission management.
Risotto details
- Company
- ACA Projects Inc
- Built for
- Businesses and teams
Risotto tech specs
- Integrations
- Slack Zendesk Jira
Risotto pricing
Paid- Auto-renewal
- Yes
Verify on the official pricing page.
View plansRisotto's key features
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Handles tier‑1 requests in chat
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Routes complex tickets automatically
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Searches knowledge bases context‑aware
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Auto‑creates knowledge base articles
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Logs requests as trackable tickets
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Automates approvals and access provisioning
Risotto use cases
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Automatically triage and resolve common IT support tickets directly within Slack, pulling context from ServiceNow and the internal knowledge base to cut average first‑level response time
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Seamlessly provision new hires through HR chat interfaces, leveraging role‑based IAM integrations and pre‑built onboarding knowledge articles to speed up onboarding and compliance checks
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Detect and triage security incidents in real time via chat, using AI to pull relevant logs, auto‑escalate to the SOC, and recommend remediation steps based on integrated security knowledge bases
Risotto user reviews
Would you recommend Risotto?
Who is Risotto for?
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Knowledge workers
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Support agents
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System administrators
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Automation engineers
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Slack teams
Risotto FAQ
How much does Risotto cost?
Risotto is a paid product with no free plan. Plans include Startup plan at $1250/m (paid annually).
Is Risotto safe to use?
Risotto is operated by ACA Projects Inc.
What are the best alternatives to Risotto?
The closest alternatives to Risotto are Aide, My Ask AI, Helply.com, Help Center and Intercom. You can compare them side by side in the alternatives section further down this page.
What does Risotto do with my data?
Risotto states that customer content is not used to train its models. Its privacy policy states that personal data is not sold or shared for marketing purposes. Data may be shared with third-party service providers that help run the product.
Does Risotto auto-renew or offer refunds?
Risotto subscriptions renew automatically until you cancel.
Who made Risotto?
Risotto is built and operated by ACA Projects Inc.
What does Risotto integrate with?
Risotto connects with Slack, Zendesk and Jira.
Compliance, privacy and billing terms are as stated in each product's own published documentation and have not been independently verified by TopAI.tools.
