What is Luminous crm?
Luminous CRM is a WhatsApp engagement platform built on the official WhatsApp Business API that enables bulk broadcast of promotional messages, automated AI‑powered chatbots, and multi‑agent live chat for customer support. It integrates with e‑commerce platforms such as Shopify and WooCommerce, payment portals like Stripe and Flutterwave, and CRMs to trigger notifications for abandoned carts, order confirmations, and event updates.
The platform provides real‑time analytics that track delivery, read, and reply rates, allowing users to segment audiences and run retargeting campaigns. Built‑in tagging and attribute management help businesses tailor outreach and measure campaign performance across sectors including e‑commerce, finance, healthcare, education, and hospitality.
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Luminous crm's key features
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10-minute WhatsApp Business API approval
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Unlimited daily broadcast campaigns
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Multi-agent live chat on single number
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AI chatbots for 24/7 support
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API integrations with Shopify, HubSpot, etc.
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Real-time campaign performance metrics
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Retargeting campaigns by delivery status
Luminous crm use cases
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Send personalized bulk WhatsApp promotions to segmented audiences, automatically triggering cart‑abandonment alerts and driving conversions without manual intervention.
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Deploy AI‑powered chatbots on WhatsApp that handle common customer inquiries in real time, scaling across multiple agents to provide instant support and reduce response times.
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Integrate Luminous CRM with your e‑commerce and payment systems to track order status, push shipping updates, and gather real‑time analytics that inform dynamic retargeting campaigns.
Who is it for?
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Marketing marketers
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E-commerce sellers
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Customer support managers
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Digital marketers
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Data analysts
