What is Hyperlight?

Hyperlight is an AI-powered customer support tool that specializes in troubleshooting for the consumer electronics industry. Their AI agents are trained to handle product questions, orders, returns, and technical issues across voice and chat channels. Their mission is to automate 90%+ of customer support for consumer electronics, providing a premium yet cost-effective support experience.

With Hyperlight, customers can interact with AI agents that feel natural and can troubleshoot issues with their electronic devices, offering replacements and gracefully handling edge cases. hyperlight learns from past examples and scales its support capabilities as demand increases. It seamlessly integrates with your business's existing workflows, automating time-consuming support cases and allowing agents to create, tag, and resolve tickets directly through the help desk.

In addition to troubleshooting, Hyperlight's AI agents can also track orders, handle returns, send replacements, and analyze device logs through internal APIs and dashboards.

⭐ Key features & benefits

Hyperlight offers a variety of features and benefits that make it a top choice for various users. These are some of the key features:

  • ✔ī¸ Troubleshooting.
  • ✔ī¸ Order tracking.
  • ✔ī¸ Return handling.
  • ✔ī¸ Replacement sending.
  • ✔ī¸ Device log analysis.

⚙ī¸ Use cases and applications

  1. Automating customer support for consumer electronics.
  2. Support on troubleshooting electronic devices with customers over the phone.
  3. Save time and money on handling orders and returns for consumer electronics.

🙋‍♂ī¸ Who uses Hyperlight

Hyperlight is used by and benefiting different user groups including but not limited to some of the following users:

Customer support representatives
Consumer electronics companies

ℹī¸ Find more & support

You can also find more information, get support and follow Hyperlight updates on the following channels:

How do you rate Hyperlight?

5 1 ratings

Breakdown 👇

Value for money:
None
Ease of Use:
None
Performance:
None
Features:
None
Support:
None
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