What is Corebee?
Corebee is an AI-native customer support platform that automates ticket resolution, routing, and escalation for support teams.It uses a three-tier AI architecture with retrieval-augmented generation (RAG) to ground answers in knowledge bases, help articles, and past conversations, with source attribution for traceability.
Routine tasks such as password resets, order lookups, refunds, and data exports can be executed automatically via governed actions and granular permissions.Smart escalation routes uncertain cases to agents with full context and an exportable audit trail that records timestamps, decision steps, and outcomes for compliance purposes (SOC 2-ready).
Deployments require a single script tag and automatic site crawling for zero-manual training, enabling rapid setup and continuous learning from new documentation and conversations.A unified AI inbox auto-categorizes and prioritizes conversations, suggests replies, and provides support analytics (resolution rates, response times) to help operations and product teams monitor performance.
Approval workflows, permission matrices, and action gating enable control over high-risk operations while maintaining self-service for common queries.
Corebee pricing Free trial
Verify on the official pricing page.
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Based on 2 reviews, 100.0% of users recommend Corebee, rated highly for value for money.
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Corebee's key features
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Automated ticket resolution, routing, and escalation
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Three-tier AI architecture with retrieval-augmented generation (RAG) grounding answers in knowledge bases, help articles, and past conversations with source attribution
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Automated governed actions for routine tasks (password resets, order lookups, refunds, data exports) with granular permissions
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Smart escalation to agents with full context and an exportable audit trail recording timestamps, decision steps, and outcomes
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Single-script deployment with automatic site crawling for zero-manual training and continuous learning from documentation and conversations
Corebee use cases
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Automate first-line customer support by using corebee's RAG-grounded answers with source attribution and automatic site crawling to resolve common issues instantly, deflect tickets, and drastically reduce response times.
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Implement governed routine actions and smart escalation routing to automatically perform account updates, refunds, or password resets with role-based approvals and exportable audit trails for compliance and reduced manual overhead.
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Consolidate multi-channel support into a unified AI inbox with analytics to prioritize and route tickets intelligently, surface actionable insights for team training, and export audit trails for stakeholder reporting and compliance reviews.
Who is it for?
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Devops engineers
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Site administrators
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Support managers
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Customer success managers
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Support heads
Hey, the flat rate pricing here is very interesting but do you guys have any limits on the number of conversations? storage? Token limits?
Great question. Here's the breakdown: Conversations: Unlimited. No cap on the number of conversations or resolutions. The 99month is flat - whether you handle 100 conversations or 10,000, same price. We don't penalize you for growing. Storage: Your knowledge base (help articles, past conversations, documents) is included. We crawl your site automatically and learn continuously from new docs and interactions. No storage tiers. Token limits: The AI runs on a three-tier architecture - most queries resolve instantly from your knowledge base (no LLM tokens burned). For complex queries that need deeper reasoning, we handle the inference cost on our end. You never see a token bill. The whole point of flat-rate is predictable costs. No per-resolution fees, no seat fees, no surprise overages. 99month. That's it. Happy to answer anything else.
Thanks for the detailed answer.