What is Twig AI?
The AI tool by TeamSync Software Inc. is designed to augment support agents by utilizing Twig's semantic analysis of documents, knowledge base, and past support tickets to answer complex and custom questions, ultimately reducing costs. The AI model is trained on publicly available data and has received positive feedback from CX leaders who have used it to increase product quality, reduce support variance, and improve response time. The tool also integrates with popular document knowledgebase products and offers features such as PII anonymization and feedback loops to improve agent productivity and maintain high standards of response quality.
â Twig AI key features & benefits
Twig AI offers a variety of features and benefits that make it a top choice for various users. These are some of the key features:
- âī¸ Twig's semantic analysis.
- âī¸ Knowledge base.
- âī¸ Past support tickets.
- âī¸ Answer complex and custom questions.
- âī¸ Improve response time.
âī¸ Twig AI use cases and applications
- Increase product quality by providing accurate and consistent support.
- Reduce support variance by automating responses to common questions.
- Improve response time by quickly providing answers to complex questions.
đââī¸ Who uses Twig AI?
Twig AI is used by and benefiting different user groups including but not limited to some of the following users:
âšī¸ Find more & support
Twig AI provides an API that developers can use for programmatic access which makes it easy to integrate it with other tools or within your own applications.
You can also find more information, get support and follow Twig AI updates on the following channels:
- Twig AI Website (Login/Sign up)
How do you rate Twig AI?
Breakdown đ