What is Twig AI?
Twig is an autonomous AI agent platform that connects directly to existing support stacks and resolves tickets automatically from day one. It offers over 30 data connectors for single sign‑on, retry logic, and controlled data ingestion, enabling seamless integration with platforms such as Zendesk, Salesforce, and custom APIs.
The system uses memory and synthetic data generation to maintain context across interactions, while a playbook builder allows teams to encode policy and procedural rules. Built‑in quality checks evaluate responses before sending, and low‑confidence cases are escalated to human agents automatically.
Twig supports 24/7 operation, handling seasonal spikes and achieving a 70 % reduction in routine ticket volume for agents. The platform provides real‑time metrics on autonomous resolution rates, first‑response times, and cost savings, helping CX leaders monitor performance and refine agent behavior.
Twig AI pricing Paid
Verify on the official pricing page.
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Twig AI's key features
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Data ingestion for agents
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Multi-channel agent deployment
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Self-service agent studio
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Retrieval augmented generation
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30+ data connectors
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PII detection and redaction
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Analytics and memory tracking
Twig AI use cases
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Automatically resolve common support tickets across integrated systems, reducing ticket volume by 70% and freeing agents for complex issues
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Escalate low‑confidence cases to human agents while providing real‑time performance metrics for SLA monitoring
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Enable self‑service resolution for end users by generating instant AI‑powered responses using memory and synthetic data
Who is it for?
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Knowledge workers
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Support teams
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Business leaders
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Technology assessors
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Cost optimizers
